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Appointment Specialist

NORTHEAST OHIO NEIGHBORHOOD HEALTH

Cleveland, OHJobSeen 4 days agoSeen in employer's feed today

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At a glance

Compensation
No compensation found
Location
Cleveland, OH
Work Authorization
Not specified

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Job overview

The Appointment Specialist works under the supervision of the Appointment and Referral Supervisor and handles day-to-day appointment scheduling, confirmations, cancellations, and general registration. The role welcomes new HMO patients, schedules same-day appointments, and sends reminder letters or faxes when needed. A high school diploma or GED is required; experience with client management systems and other required software is not necessary if the candidate is willing to learn.

Skills & qualifications

RequiredNice to have

Skills

Client Management SystemsRequired SoftwareConfidentialityTypingBasic PC FunctionsAccuracyAdaptabilityOrganizationCommon SenseCustomer ServiceProfessionalismOral CommunicationJudgmentProblem Solving

Qualifications

High School Diploma or GED25 Wpm Typing Speed

Full job description

**General Duties ** Under the supervision of Appointment and Referral Supervisor, the Appointment Specialist is responsible for day to day scheduling of all appointments, confirmation, cancellation, general registration, welcomes all new HMO patients, schedules same day appointments and sends reminder letter or fax to patients when needed. Education High School Diploma or GED. Minimum Qualifications Experience or willingness to learn client management system and other required software programs. Technical Skills - Must maintain confidentiality of all work. - Must be able to type of minimum of 25 wpm. - Must be proficient with basic PC functions. - Must be accurate, adaptable and orderly. - Must use common sense. - Must demonstrate good customer services. - Must perform duties in a professional and dignified manner. - Must have excellent oral communication skills. - Must make sound judgement in problem solving.

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