Benefits Specialist (Remote)

Job Title: Benefits Specialist

Location: Remote

Type: Temporary - Approximately 3 months thru 1/29/27 (could go longer)

Compensation: $25/hr

Work Model: Remote – offsite

Hours: 40 per week

Security Clearance: Not specified

Overview

This Benefit Specialist role supports employees by answering questions, resolving issues, and guiding them through benefit enrollment, plan changes, and other HR-related processes while ensuring accurate and timely transaction processing. The position also collaborates with HR teams, documents cases in Salesforce, escalates complex benefits matters when needed, and serves as a resource for benefits, onboarding, offboarding, payroll, and other HR support functions.

Responsibilities

• Resolve employee questions, disputes, and issues with benefits programs in a timely manner

• Assist and advise employees who are enrolling in benefit plans

• Process benefit transactions in the HR systems in a timely manner

• Collaborate with other team members and functional areas to get the job done effectively and efficiently

• Serve as an informational resource for HR Call Center including but not limited to benefits, onboarding, off boarding and payroll policies and procedures

• Respond to benefit inquiries from managers and employees on plan provisions, benefit enrollments, status changes and other general benefit questions

• Ensure proper triage, escalation and effective resolution of more complex inquires to Benefits Manager

• Document all customer interactions using Salesforce case management system

• Back up other HR Shared Services Representatives, as needed

• Perform additional HR tasks and/or special projects, as assigned

Requirements

• Associate’s degree in human resources or related field

• Two years of related work experience in the field of benefit plan administration

• Two years customer service experience

• Foundational knowledge of HR, Benefits and Payroll concepts and ability to learn and retain policies and business processes

• Ability to learn and use technology to perform job requirements, including but not limited to MS Office, Workday, CostPoint, TESS, E-verify, BT line, Chat platform, and case management via Service Cloud/Salesforce

• Familiarity with benefit plan administration

• Effective verbal and written communication skills

• Strong time management, organizational and prioritization skills; ability to multi-task

• Ability to work independently and as part of a team

• Excellent customer service skills; ability to effectively communicate with team members and employees of all levels

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #236-Eng Pasadena

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.