Manager of HR Operations

A better way to deliver care starts here!

Headquartered in Scottsdale, AZ, The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.

Position Summary

We’re looking for a Manager of HR Operations to be a hands-on HR generalist for our corporate team. You’ll keep our policies current and compliant, run the programs that drive performance and engagement, and serve as the administrator for our HR systems. You’ll also lead hiring and onboarding for corporate roles and build HR toolkits that support our franchise network.

Key Responsibilities

Performance & Engagement Programs

• Run the annual performance review cycle, including timelines, communications, manager guidance and tracking

• Coach managers on goal setting, feedback and performance conversations

• Manage engagement surveys and tools (such as OfficeVibe), share results and help leaders act on them

• Plan and support engagement and recognition initiatives that strengthen our culture and values

HRIS Administration & HR Technology

• Serve as the primary administrator for our HRIS [Paylocity] and related HR tools, including our ATS [JazzHR] and onboarding platforms

• Provide ongoing support to franchise owners and their teams using the JazzHR platform, including setting up user access, assisting with job postings, troubleshooting issues, and answering system-related questions

• Maintain data integrity, manage system configuration and changes, and lead upgrades and audits

• Partner with payroll and IT on integrations, data flows and system changes

• Deliver HR reporting and dashboards that inform leadership decisions

• Bring in AI and technology tools to automate processes and reduce administrative work

• Maintain HR documentation in SharePoint and support an HR help desk

Talent Acquisition & Onboarding

• Own full-cycle recruiting for corporate positions, partnering with hiring managers to define role requirements, develop scorecards, establish interview processes and execute sourcing strategies

• Manage offers within approved salary bands, internal equity and budget, and keep hiring documentation compliant

• Run onboarding for new team members and partner with hiring managers on the first 90 days, including onboarding plans, new hire communications, and ongoing process improvements

• Partner with Marketing to support our employer brand and candidate experience

Franchisor Support through HR Toolkits

• Develop and maintain HR toolkits, templates and best-practice resources that franchise owners can use in running their own businesses

• Keep resources clear, practical and easy to access, and update them as laws and needs change

• Ensure all franchisee-facing resources maintain clear franchisor-franchisee employment boundaries

Qualifications

• 5+ years of progressive HR generalist experience, including policy, performance management and HRIS administration

• Bachelor's degree in HR, business or related field, or equivalent experience; SHRM-CP or PHR a plus

• Hands-on experience administering an HRIS [preferred: Paylocity] and an ATS (JazzHR a plus)

• Strong working knowledge of federal and state employment law, with Arizona experience a plus

• Experience running performance review cycles and engagement programs

• Recruiting experience, including structured interviewing

• Comfort working with data, reporting and dashboards

• Franchise or multi-location experience a plus

• Strong relationship builder who can coach managers and earn trust with leaders

• Highly organized, able to manage multiple priorities and projects at once

Compensation & Benefits

• Base Salary: $115k - $135k DOE

• Medical, Dental, Vision

• 401k w/company match

• PTO Accrual

• Complimentary Joint Membership

This role follows a hybrid schedule and will require an in-office presence at our Scottsdale, AZ headquarters at least three days per week (Tuesday-Thursday).

What The Joint Chiropractic Offers

At The Joint Chiropractic, we understand that our greatest asset is our people and the dedication they bring to our mission. Since our founding in 1999, we have expanded to nearly 1,000 clinics, thanks to the hard work and commitment of our employees. We are dedicated to investing in our team by offering a variety of valuable benefits that foster a healthy and fulfilling work environment.

Work/Life Balance

We prioritize work-life balance through shorter meeting times, hybrid schedule, and a supportive atmosphere, allowing you to manage your personal and professional commitments effectively.

Engaging Company Culture

Join us for exciting company-sponsored events like holiday parties, “Bring Your Kid to Work Day,” and fun contests. We foster a vibrant corporate environment where you can connect with colleagues and enjoy memorable experiences together.

On-Site Amenities

Take advantage of our beautiful on-site gym and fully stocked kitchen, designed to enhance your health and wellness throughout the workday.

Career Development and Support

We believe in nurturing your career through continuous coaching, training, and collaboration. Our transparent communication culture includes regular all-hands meetings, communication emails, and one-on-one check-ins to ensure everyone is aligned and supported.

Employee Recognition

We celebrate our team’s achievements through various recognition initiatives, ensuring that every employee feels valued for their hard work and contributions. A highlight is the “Action Hero Award” which is personally selected by our CEO, Sanjiv Razdan.

Diversity, Equity & Inclusion

At The Joint Chiropractic, we embrace diversity in all its forms and strive to create a culture where everyone feels welcome and supported. We believe in fostering an environment where every individual’s voice is heard and respected. Join us at The Joint Chiropractic, where your growth and well-being are our top priorities, and together, we can create a positive and inclusive workplace for all.

#LI-Hybrid

Powered by JazzHR