Spa Salon Lead

Description:

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being?

Imagine an environment where balance, mindfulness, and care aren’t just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you’ll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job — it’s a chance to align your career with a life in balance.

If you’re seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Full-Time Salon Lead:

The Salon Lead performs professional hair, nail, hand and foot treatments. They must possess a thorough knowledge of the hair and nails, including a basic knowledge of shampoo, blow dry, hand and foot massage techniques and a neat application of polish. They must possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific nail service offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guests. They must hold and maintain a current state license.

Duties and Responsibilities:

• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.

• Provide consistent professional nail, hand and foot treatments in accordance with spa protocols and accepted certification practices.

• Provide consistent professional hair care services in accordance with the spa protocols and acceptable certification practices.

• Be flexible with your schedule, supporting the needs of the spa.

• Properly care for equipment and use proper amounts of product to assist with cost controls.

• Have complete knowledge and understanding of all services and products while educating and training guests in these areas.

• Actively promote home care programs, meeting minimum retail sales goals.

• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.

• Perform prep work and properly clean and restock work area as required.

• Submit professional orders for consistent and quality service needs.

• Assist in candidate practical interviews.

• Assist with Salon inventory.

• Assist with New Hire onboarding and regular training efforts.

• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

• Communicate to management any and all occurrences with maintenance or engineering issues involving salon equipment.

• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.

• Handle guests’ questions and concerns professionally and courteously.

• Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.

• Possess ability to work without direct supervision.

• Maintain a positive attitude and contribute toward a quality work environment.

• Regularly attend, participate in and support training and staff meetings for the spa.

• Assist in all areas of spa operation as requested by management.

Qualifications:

Position requirements:

• Must have enthusiasm and possess excellent customer service skills.

• Enjoy working with people and possess a friendly and outgoing personality.

• Excellent communication and listening skills, as well as basic computer knowledge.

• Must be a team player.

Education and Experience Requirements:

• Must hold and maintain a current State license

• Ability to handle guests in difficult situations and under pressure.

• Adaptability to varying schedule changes and flexibility with schedule

Note All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor. A FULL DETAILED Job description is provided among hire.

We offer excellent benefits:

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*

• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*

• Discounted and Complimentary Hyatt Hotel nights*

• Medical, Prescription, Dental and Vision Insurance on 30th day of employment*

• 401K with company match*

• Generous Paid Time Off program*

• Paid Family Bonding Time and Adoption Assistance*

• Complimentary daily colleague meals

• Employee Stock Purchase Plan*

• Access to resort facilities including spa services, programs, hiking trails and fitness center

_*Exact benefit package is contingent on status _

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-TX-Austin

Organization: Miraval Austin Resort and Spa

Pay Basis: Hourly

Job Level: Full-time

Job: Spa

Req ID: AUS010967

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.