Senior Analyst, Help Desk I

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Senior Analyst, Help Desk I to join our Digital Nexus technology organization. Responsibilities: - Deliver high-quality second-level technology support, ServiceNow ticket administration - Provide intermediate level Desktop operating system troubleshooting; and intermediate level network troubleshooting - Communicate proactively with customers, from analysis through resolution, to keep them informed of status; provide follow-up upon resolution to ensure customer satisfaction - Apply working knowledge of internal client-specific applications to troubleshoot issues - Test and deliver patches, product releases, and other firm-supported upgrades and enhancements - Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: - Minimum two years of recent experience in diverse infrastructure technologies including desktop operating systems, applications, LAN, WAN and servers preferably in a professional services or corporate environment - Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED required - Ability to provide remote troubleshooting, support and resolution of technology issues - Ability to provide on-call night and weekend coverage as needed - Strong verbal/written communication, problem solving, organizational and independent judgement skills to support an environment driven by customer service and teamwork - Ability to build productive relationships with peers - Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG LLP is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Depending on job classification, standard work hours, and years of service, KPMG LLP provides a Total Rewards Package that includes 401(k) and medical and may include dental, vision, disability and life insurance, personal well-being and Personal Time Off. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year depending on your job classification and entity affiliation. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of CA:<