Operations Associate
Forum Ventures
Cambridge, MAFull-timePosted 1mo agoStill listed 4 days ago
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At a glance
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Job overview
Empallo, a cardiology startup, seeks a clinical Operations Associate to improve day‑to‑day operations of its medical practices, ensuring smooth patient and provider experiences while supporting clinical operations, revenue cycle management, and process improvement.
Skills & qualifications
Skills
Qualifications
Full job description
Location: Hybrid; could be primarily remote, with in-person visits to our Cambridge, MA or Portland, ME office at least once per month. Type: Full-Time (or Part-Time During School) Job Summary Empallo is a cardiology startup looking for a clinical Operations Associate to support and help improve the day-to-day operations of our affiliated medical practices. This is a hands-on role for someone who thrives on solving problems, learning quickly, and making sure patients and providers have a smooth experience from start to finish. You'll work across clinical operations, revenue cycle management, and product and process improvement, with the opportunity to take on greater ownership as you learn the business and demonstrate strong performance. This role is ideal for someone who is equal parts organized operator and process builder, comfortable talking with patients and providers one hour and working with engineers to automate a workflow the next. Areas of Responsibility
- Clinical Operations
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Manage patient onboarding and scheduling
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Guide patients through their care journey, answering questions along the way
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Coordinate diagnostics, referrals, results processing, and follow up care
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Communicate with healthcare providers to support smooth care delivery
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Gather actionable feedback from providers and patients to improve and automate operational workflows
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Research and maintain understanding of applicable healthcare regulations to help ensure compliance across operations
- Revenue Cycle Management
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Support revenue cycle management, including eligibility checks, claim submissions, prior authorizations
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Follow up with payers on outstanding or appealed claims
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Support invoicing
Required Skills & Abilities
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Strong communication and interpersonal skills; comfortable working with operational team members, patients, clinicians, engineers and executives
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Cross functional collaboration experience
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Ability to turn user feedback and data into clear product requirements and operational improvements
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Strong organizational, time management, and follow through skills
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Ability to understand and communicate US healthcare regulatory, compliance, and operational requirements clearly
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Comfortable working in a fast paced startup environment
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Proficiency with Google Workspace, including Docs, Sheets, and Slides
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Experience with, or willingness to learn, tools related to:
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Customer relationship management (CRM)
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Electronic health records (EHRs)
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Software development project tracking and roadmap planning
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Revenue cycle management (RCM)
Education
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Currently enrolled in or recently graduated from a community college, vocational or professional certificate program, or undergraduate program, in a related field
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Relevant certifications (e.g., certified nursing assistant, medical assistant) are a plus, but not required
Why Join Us
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Meaningful exposure to how processes and tools are built and improved from day one
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Direct exposure to operations, product, clinicians, and engineering
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Work directly with a healthcare team building something new and impactful
How this job compares
Set against the 810 open Operations Associate jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This postingNot listed
- US median$61–85K/yr50 salary ranges
- Massachusetts median$17–22/hr22 hourly ranges
- Openings
- Olive Jobs lists 27 open Operations Associate jobs in Massachusetts and 810 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Experience
- Operations Associate postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (85 postings).
- Education
- 12 of the 810 open Operations Associate jobs (1%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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