ERP Support Specialist

Job Description

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

Brief Description

As an ERP Support Specialist, you will provide day-to-day technical and functional support for the company’s ERP environment, with an initial focus on Epicor Prophet 21 and a future transition toward Oracle NetSuite. You will collaborate with business users, IT staff, and external vendors to understand requirements, troubleshoot issues, improve business processes, and develop reporting solutions.

The ideal candidate will have hands-on experience with Epicor Prophet 21 data analysis and a working knowledge of Microsoft SQL Server, including writing basic queries, supporting reports, and working with data across multiple databases. Experience with Oracle NetSuite is beneficial but not required; the ability and willingness to support the platform as our ERP strategy evolves is essential.

Job Responsibilities

• Provide day-to-day functional and technical support for Epicor Prophet 21, with the opportunity to support Oracle NetSuite as the company’s ERP strategy evolves.

• Partner with business users to understand requirements and determine whether needs can be addressed through existing ERP functionality, configuration changes, or new reporting solutions.

• Troubleshoot ERP-related issues and coordinate with internal IT staff and external vendors as needed.

• Prepare, analyze, and distribute recurring and ad hoc reports to key stakeholders.

• Develop and maintain custom Prophet 21 reports, event triggers, forms, labels, and data streams.

• Support label development and printing solutions within Prophet 21 and BarTender.

• Maintain existing data connections to ERP tables and views, using basic SQL queries and joins when needed to support reporting and analysis.

• Assist departments with data and reporting requirements involving vendors, customers, and internal users.

• Support ERP-related projects, including system conversions, enhancements, testing, training, and ongoing system support.

• Identify opportunities to improve business processes and increase automation.

• Assist the IT team with data warehouse, reporting, and system integration initiatives.

• Educate users on ERP functionality, processes, and best practices.

• Create and maintain system documentation, report specifications, and user instructions.

Relevant Technical Experience

• Working knowledge of Microsoft SQL Server and SQL Server Management Studio, including basic queries, joins, reporting support, and issue troubleshooting.

• Experience with Epicor Prophet 21 development and configuration tools, including DynaChange Menu Designer, Screen Designer, and Tab Designer.

• Familiarity with reporting and labeling tools such as:

• BarTender

• Visual CUT

• Crystal Reports Designer

• Crystal Reports Server

• SAP BusinessObjects Central Management Console

• Experience with Oracle NetSuite is beneficial but not required. A willingness to learn and support NetSuite as the company’s ERP environment evolves is expected.

Education/Credentials

• Bachelor's degree in computer science, information systems, or related field.

• At least 5 years of experience in Epicor Profit 21 analysis, configuration, and report development.