Project Customer Services Representative- Triage Team
O'Fallon, MOFull-time$17–18/hrSeen 1w agoSeen in employer's feed 3 days ago
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At a glance
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Job overview
The Project Customer Services Representative on the Triage Team handles agent requests involving personal lines policy transactions in a fast-paced, high-volume environment. The role triages requests for quotes, issuance, endorsements, and cancellations; researches and resolves inquiries across multiple systems; and supports accurate, professional service. It also involves collaborating with team members and business partners, cross-selling coverage when appropriate, and meeting productivity, service, and quality standards.
Skills & qualifications
Skills
Qualifications
Full job description
O'Fallon, MO, USA | 17.00-18.00 per hour DOE | Full Time
| Yes
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
Summary Highly detail‑oriented support professional responsible for triaging agent requests, processing personal lines policy transactions, and delivering exceptional service in a fast‑paced, high‑volume environment. Demonstrates strong decision‑making, accuracy, and the ability to navigate multiple systems while maintaining productivity and quality standards. Collaborates effectively with team members and business partners, with a commitment to continuous learning and professional growth.
Key Responsibilities • Triage incoming email requests for new business quotes, issuance, endorsements, and cancellations for personal lines policies.• Take ownership of agent requests and handle them efficiently, accurately, and professionally.• Analyze information to make sound decisions and resolve issues.• Learn and apply personal lines insurance principles and Chubb products (home, auto, valuables/collectibles, flood, etc.) with a strong focus on accuracy.• Navigate multiple systems and applications to research, analyze, and resolve agent inquiries.• Maintain productivity, service, and quality standards in a fast‑paced operations environment.• Collaborate with team members and business partners to ensure a positive agent experience.• Cross‑sell coverage to round out accounts when appropriate.• Work overtime as needed.• Complete additional tasks, projects, and duties as assigned.
Qualifications • Strong decision‑making skills in a fast‑paced, high‑volume contact center environment.• Excellent verbal and written communication skills with a strong service orientation.• Proficient in computer skills, multi‑application navigation, and multitasking.• Experience in a high‑volume contact center with a focus on superior service is a plus.• Demonstrated professionalism, accountability, and pride in handling quotes, policy changes, and agent inquiries.• Proven ability to manage competing demands and solve problems while on the phone with customers.• Property & Casualty insurance experience is a plus.• Desire for ongoing professional and personal development, with a commitment to accuracy and best‑in‑class service.• Minimum of a high school diploma or equivalent; college degree or active enrollment is a plus.
How this job compares
Set against the 32,885 open Customer Service jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This posting$17–18/hr
- Missouri median$18–25/hr266 hourly ranges
- US median$18–23/hr16,310 hourly ranges
This range's midpoint, $17.50/hr, is 17% below the Missouri median midpoint ($21/hr) — in the lowest quarter of Customer Service hourly ranges in Missouri.
- Openings
- Olive Jobs lists 642 open Customer Service jobs in Missouri and 32,885 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Missouri
- Walmart65 open
- Hy-Vee Food Stores44 open
- Home Depot40 open
- Experience
- Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (8,605 postings).
- Education
- This posting asks for a high school diploma; 10,998 of the 32,885 open Customer Service jobs (33%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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