Camera Systems Support Analyst

Camera Systems Support Analyst (Hybrid)

Location: Greenville, TX (Hybrid)

Compensation: $20.00 - $22.00 per hour

Openings: 2

Target Start Date: January 2027

About the Role

Ready to launch or grow your IT career with a high-performing technical support team that is expanding due to increased business demand?

As a CBRE Camera Systems Support Analyst , you will provide frontline technical support for camera systems and related applications supporting retail and telecommunications locations across the country. You will serve as a key point of contact for troubleshooting software and hardware issues, assisting users, managing access permissions, documenting support activities, and helping maintain reliable system operations.

This position is part of CBRE's Digital & Technology Support organization. The team is responsible for delivering technical support and solutions to users while maintaining a strong commitment to service excellence, operational efficiency, and continuous improvement.

This is a hybrid role based in Greenville, TX, offering a collaborative team environment where responsibilities rotate regularly. Team members gain exposure to multiple support functions, technologies, and processes, creating an excellent opportunity for professional growth and career development.

What You'll Do

• Provide first-level technical support for camera systems, software applications, and basic hardware issues.

• Respond to and resolve user inquiries through phone, email, and ticketing systems.

• Troubleshoot technical issues and escalate complex problems when necessary.

• Create, modify, and maintain user accounts and security access permissions.

• Monitor system and server functionality to ensure operational performance.

• Assist with system maintenance activities and support ongoing operational initiatives.

• Maintain accurate documentation, support records, and knowledge base materials.

• Collaborate with team members on rotating responsibilities, including support requests, installations, documentation, and administrative tasks.

• Communicate effectively with users, partners, and stakeholders to ensure a positive support experience.

• Identify operational concerns and proactively communicate issues to management.

• Demonstrate behaviors consistent with CBRE's RISE values of Respect, Integrity, Service, and Excellence.

What You'll Need

• Required Qualifications

• Associate degree in Information Technology or a related field preferred. Equivalent combinations of education and relevant experience will be considered.

• 1-3 years of experience in Help Desk, Technical Support, Service Desk, IT Support, or a related field.

• Experience providing software and basic hardware support.

• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.

• Strong analytical and problem-solving skills.

• Ability to follow established procedures and resolve standard technical issues.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Commitment to providing exceptional customer service.

Preferred Qualifications

• Microsoft certifications or other technical certifications.

• Experience using ServiceNow or a similar ticket management platform.

• Previous experience supporting multiple users in a fast-paced technical support environment.

• Experience supporting camera systems, security technologies, or enterprise technical solutions.

What Makes You Successful

The ideal candidate will be:

• Reliable and accountable, taking ownership of assigned responsibilities.

• Comfortable working in a fast-paced environment with competing priorities.

• Proactive and resourceful when identifying and resolving problems.

• A strong communicator who can build positive relationships with users and teammates.

• Customer-focused with a commitment to delivering high-quality service.

• Adaptable and open to learning new technologies and processes.

• Motivated to grow professionally and develop new technical skills.

Why Join This Team?

Be Part of a Growing Organization

This technical support team continues to expand as demand for its expertise grows. Team members are trusted to deliver high-quality support and play a direct role in maintaining critical business operations.

Build Your Technical Career

The scope of the team's responsibilities continues to evolve, including support for additional compliance and user management functions. This provides valuable opportunities to broaden your technical knowledge and gain experience with new technologies and systems.

Work Alongside Great Teammates

Join a collaborative team that values communication, accountability, ownership, and continuous improvement. Team members support one another, embrace new challenges, and share a commitment to delivering exceptional service every day.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values of Respect, Integrity, Service, and Excellence, and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimer

CBRE is unable to provide employment sponsorship for this position now or in the future.

The pay range for this position is $20.00 - $22.00 per hour . Actual compensation may vary based on experience, skills, education, and other business considerations.

CBRE is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)