Software Solutions Architect

Job Title : Senior Salesforce Application Architect Position Overview

Work on enterprise-scale Salesforce modernization initiatives supporting critical child welfare and state hospital applications. This role focuses on designing secure, scalable, and high-performing Salesforce solutions while supporting the transition of legacy systems to modern Salesforce-based platforms.

The Senior Salesforce Application Architect will lead end-to-end architecture, technical design, development strategy, and platform optimization while collaborating with business stakeholders, development teams, and technical leadership. The role involves Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Field Service Lightning (FSL).

What You'll Do / Key Responsibilities

• Lead end-to-end architecture and technical design of Salesforce solutions supporting case management, field service operations, and user engagement.

• Conduct Salesforce org health checks and platform assessments, providing recommendations based on Salesforce best practices.

• Participate in Design & Discovery sessions and promote Salesforce's Well-Architected Framework.

• Provide technical leadership and mentorship to development teams.

• Translate complex business requirements into scalable and maintainable Salesforce solutions.

• Oversee proof-of-concepts (POCs) to validate technical feasibility and business value.

• Ensure secure application development lifecycle (SADLC) practices throughout development and deployment.

• Establish technical direction for enterprise applications.

• Support high-availability operations and ensure compliance with security, performance, and regulatory standards.

• Lead software application design, development, testing, and documentation.

• Coordinate system integration across business areas, external partners, state agencies, and hosting platforms.

• Design and implement application security aligned with organizational policies.

• Lead impact analysis for legislative, business process, and system changes.

• Collaborate with product owners and development teams to refine SADLC processes, prioritize Agile backlogs, and maintain release readiness.

• Research and recommend technology improvements, development tools, and configuration management best practices.

Required Qualifications

• Bachelor's Degree.

• 5+ years of experience gathering and analyzing business and technical requirements in collaboration with stakeholders.

• 5+ years of hands-on experience with Salesforce, SQL, Java, and web services development.

• Experience designing and implementing CI/CD pipelines, including pipeline-as-code, branching strategies, automated code reviews, and testing aligned with organizational goals.

• 2–3 Salesforce certifications.

• Strong ability to communicate technical concepts clearly and effectively to technical and non-technical audiences.

Preferred Qualifications

• Salesforce Architect certification.

• Experience working on enterprise-level implementations.

• Database-related certifications.

• 5+ years of experience working within Agile development environments.

• Strong experience with Oracle SQL development, including query execution and performance tuning.

• Experience with DevOps practices, including automated builds, regression/smoke testing, and multi-environment deployments.

• Demonstrated ability to troubleshoot complex system issues and provide technical guidance and leadership to development teams.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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