Sr. Manager, Account Operations - Prior Authorization Network

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. CoverMyMeds is seeking a Sr Manager, Account Operations - PA Network to lead a specialized account operations team supporting pharmacy clients across the Prior Authorization Network. This leader will provide oversight, coaching, and operational direction for a team of eight account operations managers responsible for customer integrations, contract management, program performance, and post-go-live support. The role will support pharmacy clients, including national and regional chains, retail pharmacy clients, software vendor platforms, and pharmacy management systems, through prior authorization services via the CMM platform and PA services connected through the RelayHealth switch. This role is responsible for building consistent, scalable account operations practices that improve customer experience, program and contract accuracy, cross-functional collaboration, and business outcomes. The Sr Manager will work closely with senior management and partner teams across Commercial, Implementations, Product, Development/Engineering, Patient Service Center Operations, Finance, and other functions to support customer success and operational excellence. What You'll Do: - Lead, coach, and develop a team of account operations professionals responsible for customer integrations, post-go-live contract management, program health, and client support - Use knowledge of the client, business, healthcare, and pharmacy industries to help the team improve client relationships, client satisfaction, survey results, and client and company financial performance indicators - Foster a culture of continuous improvement and operational excellence by establishing best practices, standard processes, and repeatable customer experiences across customer engagement, program tracking, program health management, and contract accuracy - Partner cross-functionally with Commercial, Implementations, Product, Development/Engineering, Patient Service Center Operations, Finance, and other teams to drive successful customer outcomes and support collaborative execution - Establish and communicate common goals and direction for the team, lead problem solving, champion ideas and innovations, and identify opportunities to automate or optimize processes - Support consultative client partnerships, including escalation management, difficult client conversations, account planning, Salesforce activity, contract adherence, billing alignment, and program performance - Help the team summarize and interpret data to identify program performance trends, potential revenue opportunities, and client benefits - Lead through change while supporting team members through evolving priorities, process improvements, and organizational changes - Foster an inclusive, collaborative, and accountable team environment that supports hiring, training, development, performance feedback, recognition, and succession planning - Serve as a working manager when needed to support customers and programs during implementation and hyper care Basic Requirements: Degree or equivalent experience, and typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience Experience in customer