Desktop Support Technician

Overview

We are seeking a Desktop Support Technician to provide hands-on technical support for end-user hardware, software, and collaboration technologies in a fast-paced enterprise environment. This role will support laptop and desktop deployments, hardware refresh initiatives, conference room technology, remote user support, IT asset management, and troubleshooting of technical issues across the organization. The ideal candidate will have strong customer service skills, hardware support experience, and a passion for delivering high-quality IT support.

Key Responsibilities

• Diagnose and resolve issues involving laptops, desktops, printers, docking stations, monitors, and other end-user devices.

• Set up, configure, and deploy equipment for new hires, ensuring a seamless onboarding experience.

• Provide hands-on support for conference rooms, meeting spaces, and collaboration technologies, including pre-meeting setup and troubleshooting during meetings.

• Deliver remote technical support to users across the United States and international offices using Microsoft Teams, phone, and remote assistance tools.

• Manage shipping and receiving of IT equipment, including preparing hardware shipments and processing returned assets.

• Monitor and resolve incidents and service requests through the Sharewell ticketing system while maintaining accurate documentation.

• Support large-scale hardware refresh initiatives, including replacing aging devices and coordinating user migrations.

• Assist users with initial device setup, account access, login issues, and workstation configuration for newly deployed Dell systems.

• Track and maintain IT asset inventory throughout the device lifecycle.

• Identify and remediate endpoint security vulnerabilities, ensuring devices remain compliant with company security standards.

• Provide exceptional customer service and communicate effectively with employees at all levels of the organization.

Required Qualifications

• 2+ years of Desktop Support, Help Desk, or End User Support experience.

• Experience troubleshooting Windows-based laptops, desktops, printers, and peripheral devices.

• Strong understanding of hardware deployment, device provisioning, and user onboarding processes.

• Experience supporting Microsoft 365 applications and collaboration tools, including Microsoft Teams.

• Experience working within an IT ticketing system environment.

• Ability to troubleshoot issues remotely and provide support to distributed users.

• Strong organizational skills with the ability to manage multiple priorities and deadlines.

• Excellent communication and customer service skills.

Preferred Qualifications

• Experience supporting conference room technologies and audiovisual equipment.

• Familiarity with Dell hardware deployment and imaging processes.

• Experience with IT asset management and hardware lifecycle refresh programs.

• Exposure to endpoint security tools and vulnerability remediation efforts.

• Experience supporting enterprise environments with geographically dispersed users.

Technical Environment

• Windows 10 / Windows 11

• Microsoft 365

• Microsoft Teams

• Dell Laptops and Desktops

• Sharewell Ticketing System

• Printers and Peripheral Devices

• Conference Room & Collaboration Technology

• IT Asset Management

• Hardware Deployment & Refresh

• Endpoint Security & Vulnerability Remediation

Key Skills

• Desktop Support

• Hardware Break/Fix

• New Hire Deployments

• Conference Room Support

• Remote Troubleshooting

• Asset Management

• Ticket Queue Management

• Customer Service

• Vulnerability Remediation

• Hardware Refresh Projects

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Application Deadline

This position is anticipated to close on Nov 21, 2026.

Workplace Type

This is a fully onsite position in Phoenix,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.