Senior Program Manager

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and the innovation we drive

• Our values of share, care and dare

• Our borderless, global framework, which enables seamless collaboration

The role

Please note that candidates must be based in New York or the surrounding area to be considered for this role.

As a Senior Program Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 10+ years of experience in program or senior project management within consulting or enterprise environments, a growth mindset and a drive to make a lasting impact.

You are a detail‑oriented Senior Program Manager who can zoom out to see the big picture while keeping delivery firmly on track, and passionate about large‑scale transformation and energized by complex, multidisciplinary delivery. You bring a strong sense of structure, a strategic mindset, and the confidence to lead high‑stakes enterprise programs.

You will champion the practical use of AI across the SDLC to improve the speed, quality, and effectiveness of delivery. You will leverage AI to accelerate activities such as research, analysis, requirements, status reporting, meeting summaries, RAID management, and project documentation, while applying professional judgment and appropriate human oversight to validate outputs and determine where AI can add value versus where human decision-making remains essential.

You will also help teams and clients adopt AI thoughtfully, ensuring its use aligns with client data governance, confidentiality, and responsible AI practices.

The Senior Program Manager is adept at navigating complex enterprise environments involving multiple stakeholders, vendors, and parallel delivery streams, and is able to effectively handle high-pressure situations with strong judgment and escalation instincts.

You will thrive in this role if you are:

• A curious problem solver who challenges the status quo

• A collaborator who values teamwork and knowledge-sharing

• Excited by the intersection of technology, creativity and data

• Experienced in Agile methodologies and consulting

Role responsibilities

Program & Delivery Leadership

• Has a deep understanding of the client’s business, their needs, expectations, and requirements.

• Lead the end‑to‑end delivery of data platform and cloud transformation projects or programs, from initiation through delivery to closure.

• Manage program level projects with competing priorities while maintaining momentum, quality, and stakeholder alignment.

• Translate client business objectives into structured, milestone‑based delivery plans with clear acceptance criteria.

Cross‑Functional Orchestration

• Lead and align multidisciplinary teams across data engineering, cloud platforms, governance, QA, DevOps, and business stakeholders.

• Coordinate delivery across multiple release waves, ensuring consistency, predictability, and quality at scale.

• Enable teams to deliver their best work by providing clarity, structure, and strong delivery leadership.

Scope, Financial management, Quality, Risk & Readiness

• Own overall project or program health, including feasibility of delivery given scope, timeline, budget, resources, risks, and interdependencies.

• Proactively identify and mitigate program‑level risks across technology, operations, and organizational change.

• Ensure that each milestone and release meets defined quality, governance, validation, and operational readiness standards.

• Ensure client sign-off is obtained at key milestones throughout the project lifecycle.

• Work with client teams and internal stakeholders to estimate costs and timing.

• Own accurate financial tracking, forecasting, and margin management for assigned accounts.

Governance & Stakeholder Management

• Establish and run robust program governance, including weekly delivery cadence, RAID management, decision tracking, and executive‑level steering.

• Act as the primary contact point for managing expectations, delivery risks, cross‑team dependencies, and critical decisions.

• Build trusted relationships with senior client stakeholders, ensuring transparency, clarity, and confidence throughout the engagement.

Team Leadership & Process Improvement

• Manage and mentor project managers as required.

• Help evolve, update, and set new project management processes, standards, and best practices to improve delivery consistency and scalability.

• Foster a collaborative, accountable, and high-performing delivery culture.

Must have qualifications

To be considered for this role, you must meet the following essential qualifications:

• 10+ years of experience in program or senior project management within consulting environments, acting as the main client point of contact and confidently managing and setting expectations.

• Demonstrated ability to leverage AI across the SDLC and program delivery to improve speed and quality, while applying strong professional judgment, human oversight, and responsible AI practices.

• Genuine curiosity about AI and emerging technologies, with the ability to identify practical applications and coach teams and clients on effectively incorporating AI into delivery.

• Strong understanding of structured delivery models (Agile, hybrid, or waterfall‑based) and managing multiple projects simultaneously with competing priorities.

• Advanced experience in project planning, scope management, timelines, resourcing, risk management and budgeting.

• Demonstrated experience delivering under fixed-fee or milestone-gated commercial models, including structured acceptance criteria, formal client sign-off mechanics, and change-order discipline when scope or complexity deviates from contract assumptions.

• Delivery knowledge of cloud data platform and migration programs (GCP strongly preferred); familiarity with cloud-native architectures, data pipeline patterns, and governance tooling sufficient to make informed delivery decisions, assess technical risk, and engage credibly with platform and engineering stakeholders without requiring full translation from the Technical Lead.

• Sufficient data literacy to manage a data-program RAID log independently, understanding pipeline dependencies, data quality risk, governance boundaries between platform tools, and the downstream impact of schema or logic changes on data consumers and dashboards.

• Proven ownership of delivery outcomes across multi-country, multi-timezone teams, specifically including accountability for handoff quality, remote team performance, and cross-location dependency management, not limited to stakeholder coordination across geographies.

• Experience designing and executing operational transition plans, including knowledge transfer, runbook delivery, and formal handoff to client operations teams or third-party managed service providers at program closeout.

• Excellent verbal and written communication skills.

• Exceptional organizational and time management skills.

The benefits

This is a full-time position based in New York USA. The offered salary range is 150,000 - 170,000 USD annually, depending on experience and location.

Beyond a competitive compensation package, we offer:

• Flexibility, with remote and hybrid work options (country-dependent)

• Career advancement, with international mobility and professional development programs

• Learning and development, with access to cutting-edge tools, training and industry experts

• Medical, dental, and vision insurance for you and your family, plus employer contributions to Health Savings Accounts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.