Customer Experience Associate - Petersburg
Petersburg, INFull-timeSeen 6 days agoSeen in employer's feed 6 days ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Customer Experience Associate works with customers on discounts and programs, resolves related issues, schedules appointments, and handles incoming calls. The role also supports policy changes, payments, billing requests, claims paperwork, and proof-of-insurance documents. The position is full-time, Monday through Friday, and requires a high school diploma or GED, three years of customer service experience, and a Property & Casualty insurance license or the ability to obtain one within a year.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
Responsibilities:
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Works closely with customers and discusses our discounts.
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Resolves issues about any of our discounts or programs.
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Reaches out to customers and sets appointments.
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Cross-sells to our customers with regards to the Multi-Line discount.
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Handles incoming calls and answers any questions.
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Collects payments and makes policy changes.
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Sets up bill accounts and works on other simple billing requests.
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Submits claims paperwork that is requested by the claim’s representatives.
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Provides proof of insurance documents that are requested by clients.
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May assist with INFB Health Plans.
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Any additional duties assigned by management.
Requirements for Success:
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High school diploma or GED equivalent.
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3 years of customer service experience, insurance experience preferred.
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Property & Casualty insurance license required or must be able to obtain this license within a year.
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Working knowledge of Farm Bureau discounts and programs or ability to learn this information quickly.
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Ability to communicate with a variety of audiences.
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Strong time management and problem-solving skills.
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Strong attention to detail and accuracy.
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Ability to interact professionally with our internal and external clients.
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Proficient in using Android and Apple phones.
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Ability to have patience and understanding in guiding customers through technology.
IFBI Perks:
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An organization that values work/life balance
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Paid vacation/sick leave
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401(k) with match
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Fulltime with a Monday - Friday schedule
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Potential for a yearly bonus with a possible payout of up to 20% of the salary
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Contests and incentives
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Benefits eligibility within 30 days of employment
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Negotiable pay based on level of experience
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Collaborate in a team environment
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Paid volunteer hours
#FO
#LI-KL1
Qualifications
Education
Required
- High School or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Individual Contributor
Job Type: Full-Time
201 Main St
Petersburg, IN, USA, 47567
ReqID: CUSTO005800
How this job compares
Set against the 33,881 open Customer Service jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- Indiana median$50K/yr65 salary ranges
- Indiana median$17–23/hr186 hourly ranges
- Openings
- Olive Jobs lists 690 open Customer Service jobs in Indiana and 33,881 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Indiana
- Kroger Family of Companies62 open
- Walmart42 open
- Home Depot38 open
- Experience
- This posting asks for at least 3 years of experience — more than three in four Customer Service postings that state a minimum ask for (median 1 year, across 8,827 postings).
- Education
- This posting asks for a high school diploma; 11,199 of the 33,881 open Customer Service jobs (33%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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