phlebotomist ii territory

Job Description Phlebotomist II Territory - Erie, PA, Monday to Friday, 8 hours anytime between 6:30 AM to 5:30 PM, with rotational weekends Travel within an assigned territory to deliver professional phlebotomy services at assigned Patient Service Centers (PSCs), Client Offices (IOPs), or other sites. Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Demonstrate the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence. Pay range: Minimum of $21.50+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: 1. Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 2. Best-in-class well-being programs 3. Annual, no-cost health assessment program Blueprint for Wellness 4. healthyMINDS mental health program 5. Vacation and Health/Flex Time 6. 6 Holidays plus 1 "MyDay" off 7. FinFit financial coaching and services 8. 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service 9. Employee stock purchase plan 10. Life and disability insurance, plus buy-up option 11. Flexible Spending Accounts 12. Annual incentive plans 13. Matching gifts program 14. Education assistance through MyQuest for Education 15. Career advancement opportunities 16. and so much more! Responsibilities: Specimen Collection & Processing 1. Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws. Handle some difficult draws, including pediatric, geriatric, and hard sticks with minimal error. 2. Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary. 3. Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order. 4. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. Patient Experience & Customer Service 1. Independently resolves routine patient and client concerns and escalates non-routine issues appropriately. 2. Provide strong professional, respectful, and efficient service to all patients and clients. Use verbal and written communication as well as problem-solving skills to complete daily procedures and address patient questions. 3. Perform accurate data entry for patient registration, test order entry, and billing information. 4. Communicate collection procedures clearly and address patient questions. 5. Maintain a clean, orderly, and welcoming collection environment. 6. Handle multiple priorities in a high-volume setting. Site Support and Travel 1. Provide coverage across PSC and Client Offices within the assigned territory with minimal notice. 2. Ensure that daily activities of the office are completed accurately and on time 3. Maintain reli ble transportation and meet travel expectations for the role including having a valid driver license, and clean driving record, if applicable. Operations & Compliance 1. Obtain identification and accurately enter billing information and collect payments when required, following corporate policies. 2. Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information. 3. Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation. 4. Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones. 5. Complete all training and maintain current phlebotomy skills and knowledge. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Qualifications: Required WorkExperience: 1. Two years of phlebotomy experience required. Preferred Work Experience: 1. Customer service in a retail or service environment. Physical and Mental Requirements: Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed). Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods. Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling. Extensive use of phone and computer; frequently communicating in English