Complex Transitions Lead / Human Services Program Consultant

Working Title: Complex Transitions Lead

Job Class: Human Services Program Consultant

Agency: Human Services Dept

• Job ID : 97285

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 09/25/2026

• Closing Date : 10/08/2026

• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

• Division/Unit : DHS-Central Office / ADSA MFP Complex Transitions

• Work Shift/Work Hours : Not Applicable Shift

• Days of Work : Monday - Friday

• Travel Required : Yes, up to 30%

• Salary Range: $36.59 - $54.25 / hourly; $76,399 - $113,274 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Exempt - Administrative

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

This position is eligible for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Complex Transitions Coordinator Lead provides lead work guidance and technical expertise to the Complex Transitions Coordinators. This position develops processes to support accurate and timely data collection and analysis, leads continuous improvement efforts, and supports cross-divisional and enterprise-wide collaboration to improve complex transition services and outcomes. The role also leads agency, interagency, and interdepartmental policy initiatives to strengthen coordination, continuity of care, and person-centered supports for people experiencing complex transitions. Responsibilities include:

• Provide lead work guidance to the Complex Transition Coordinators to prioritize, direct, and guide the work of the team, provide advanced technical expertise, and support collaborative solutions

• Develop methods and processes to assure the accurate and timely data collection by the coordinator positions. Produce and interpret data summaries and reports and bring that data to the cross division continuous improvement team, and to cross departmental and enterprise-wide meetings to identify sustainable ways to support complex transition processes and services

• Lead the development of agency, interagency and interdepartmental policy initiatives to ensure a continuum of services that support and strengthen services and programming for people with complex needs or transitions

• As assigned by management, manage projects, participate in collaborative efforts, and assist with other duties as assigned to support TT&T and the Aging & Disability Services Administration

Minimum Qualifications

3 years of professional experience in human services, public assistance, disability services, behavioral health or related policy/program administrations. Experience must demonstrate the following:

• Experience with federal and state laws, policies and funding for services supporting Minnesotans with disabilities and chronic conditions including Medical Assistance (MA), HCBS waivers, assessment tools and service agreements

• Extensive knowledge and understanding of issues that impact long-term care of older adults and people with physical developmental or intellectual disabilities, brain injury, complex health conditions, or mental illness; familiarity with related providers and advocacy organizations

• Experience facilitating, collaboration and building effective working relationships among agencies, providers, advocacy organizations, and other stakeholders

• Experience analyzing, developing, implementing, or evaluating policy, program, legislative, or system changes

Preferred Qualifications

• Strong knowledge of DHS reform initiatives, person-centered planning, and informed choice with experience developing, implementing, and evaluating policy, program and legislative changes; ability to advise others on policy alignment and systems change

• Familiarity with legislative processes, procedures, and protocols to inform policy implementation and program development

• Strong communication skills, verbal and written; experienced in drafting technical, policy, and narrative documents and presenting information through reports, charts tables and other formats

• Experience analyzing, developing, implementing, or evaluating policy, program, legislative, or systems changes

• Proficiency in Microsoft Office Suite, MMIS, SSIS and CRM; quick to learn and apply new technologies

• Variety of experiences working effectively with others from different backgrounds and/or cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.