Products & Services Coordinator
Remote · USFull-timeSeen todaySeen in employer's feed today
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Products & Services Coordinator handles customer requests about energy-efficiency offerings and other products and services through inbound and outbound calls. The role pre-qualifies customers for Residential Energy Checks, schedules field appointments, completes Phone Assisted Audits, and provides audit reports and required documentation. It also responds to assigned escalated customer-service complaints in collaboration with Consumer Affairs. Work is performed remotely after onboarding, with employees required to live within Duke Energy Florida’s footprint.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Products & Services Coordinator
remote type
Virtual
locations
Various Locations, FL
time type
Full time
posted on
time left to apply
End Date: November 5, 2026
job requisition id
R42195
Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Wednesday, November 4, 2026
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Job Summary
The Products & Services Coordinator is responsible for effectively handling Duke Energy customers request for energy efficiency offerings, and other products and services. This is done by efficiently handing inbound calls, and making outbound calls as determined by key performance indicators (KPI). Successful vetting of each call is essential to providing energy efficient solutions to customers that balances their needs with the organization’s goals and objectives. The P&S Coordinator is also responsible for driving efficiency, cost effectiveness and productivity of field representatives by using technical expertise to pre-qualify customers for eligibility of Residential Energy Checks, and effectively schedule appointments to meet customer and business needs. For customers participating in the Phone Assisted Audit, provide audit reports and other required documentation to ensure that customer can move forward with energy conservation recommendations. Responds to assigned escalated customer service complaints in collaboration with Consumer Affairs.
RESPONSIBILITIES
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Handle incoming and outgoing calls to customers regarding their energy efficiency needs and questions.
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Scheduling field advisors and completing Phone Assisted Audits.
Basic/Required Qualifications
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High School/GED degree
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2 years related work experience
Additional Preferred Qualifications
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Call center experience and experience promoting products and services in a call center environment.
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Bilingual (English and Spanish) is highly desirable.
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Knowledge of Duke Energy’s Energy Efficiency Programs and Products and Service Offerings.
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Residential Auditor Certification.
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Understand Duke Energy's Customer Information Systems (Salesforce and C4C).
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Successful suggestive sales record.
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Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting strict performance expectations.
Working Conditions
- Virtual Mobility Classification – Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility and must live within the footprint state of Duke Energy Florida.
Specific Requirements
- Must attend certified auditor training within first 12 months.
Travel Requirements
Not required
Relocation Assistance Provided (as applicable) No
Represented/Union Position No
Visa Sponsored Position No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
Privacy (https://www.duke-energy.com/legal/privacy)
Do Not Sell My Personal Information (CA)
Terms of Use (https://www.duke-energy.com/legal/terms-of-use)
Accessibility
How this job compares
Set against the 78,648 open Customer Service jobs on Olive Jobs, counted October 31, 2026.
- Pay
- This postingNot listed
- Florida median$48–55K/yr215 salary ranges
- Florida median$16–19/hr1,431 hourly ranges
- Openings
- Olive Jobs lists 3,961 open Customer Service jobs in Florida and 78,648 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Florida
- McDonald's490 open
- Walmart374 open
- Home Depot210 open
- Experience
- This posting asks for at least 2 years of experience; Customer Service postings that state a minimum ask for 1 year at the median (10,201 postings).
- Education
- This posting asks for a high school diploma; 14,641 of the 78,648 open Customer Service jobs (19%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on October 31, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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