Scheduling Coordinator- Radiology (Full-Time)

Purpose:

Join Our Radiology Team as a Scheduling Coordinator!

Are you a master of multitasking with a knack for keeping things running smoothly? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make a difference? If so, our Radiology Department is looking for you! As our Scheduling Coordinator, you'll be the core of our team, ensuring that our patients receive top-notch care with precision and a smile. Ready to bring your organizational skills to our dynamic team? Apply now and let's make a positive impact together!

Responsibilities:

• Coordinate and schedule new, return, and follow-up patient appointments, evaluations, testing, and clinic visits in a timely manner.

• Answer and route incoming calls, respond to inquiries, and provide exceptional customer service to patients, families, physicians, and staff.

• Collect, verify, and enter patient demographic, financial, insurance, and appointment information into EPIC/EMR systems.

• Serve as a liaison between patients, families, physicians, nurses, and referring offices to ensure effective communication and follow-up.

• Maintain, retrieve, and safeguard patient records while ensuring compliance with confidentiality and release-of-information regulations.

• Prepare correspondence, reports, forms, letters, and other administrative documents as needed.

• Coordinate communication with referring physicians and offices regarding scheduling, appointments, and patient follow-up requirements.

• Manage office operations including greeting visitors, maintaining supplies, handling photocopying requests, and supporting departmental administrative needs.

• Provide coverage and administrative support for departmental staff, including assisting with secretarial functions and scheduling activities.

• Promote a positive patient experience by demonstrating professionalism, service excellence, and knowledge of available healthcare services and financial assistance programs.

Schedule: This position will work 8-hour shifts, Monday-Friday. The shift start times range from 7:30AM, 8AM, 8:30AM, to 9AM.

• B.A. degree and 1 year of experience in a related fiscal/admission/registration function; or 2 years of college, business school education, or medical secretary training and 1-2 years of experience; or equivalent combination of education and experience required.

• Knowledge of third-party health care coverage and familiarity with medical terminology are required, including an understanding of Blue Cross, Medicare, Medical Assistance and commercial insurance coverage for hospitalization and outpatient service.

• Excellent written and verbal communication skills are required.

• Experience in guest relations is preferred.

• Experience with computer-based systems preferred.

• Must function well under stressful conditions.

Licensure, Certifications, and Clearances:

• Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran