Assistant Manager, Freestanding Store Operations, Fragrance NA

Position Overview

The FSS Assistant Manager is the operational engine of the Luxe Cluster FSS function — a dynamic, cross-functional role bridging financial planning, project coordination, marketing execution, and CRM. As a direct report to the Director, Luxe Cluster FSS 360 Commercial & Marketing, this role supports a portfolio spanning Jo Malone London, Tom Ford Beauty, By Kilian, and Frédéric Malle across 57+ Free Standing Store doors. The ideal candidate is equally fluent in a financial tracker and a field briefing deck, with the precision and proactivity to keep a high-growth, multi-brand channel running at pace.

Description

Financial Planning & LE Support

• Consolidate weekly and monthly sales data vs. plan across all cluster brands and doors; flag variances and surface preliminary analysis for Director review

• Support the Latest Estimate (LE) cycle — track actuals, update door-level forecasts, and prepare cluster-level LE inputs for FP&A submission

• Maintain budget trackers, process PO/SAP invoices, and monitor CapEx against approved spend for store projects and remodels

• Build supporting data for business cases, ROI projections, and capital approval submissions (NACR) for new store investments

Real Estate & NSO/Relocation Coordination

• Maintain the master project tracker across the NSO, relocation, and remodel pipeline — following up with Store Design, Buildout, and Field teams to keep deadlines on track

• Execute collateral and VM fulfillment (Source4) for new doors; ensure all saleable and non-saleable merchandise arrives on schedule for store turnover

• Support Buyer Transition Plans for relocations, including CRM data migration and local client list cleanup Marketing Execution & Activation

• Support the creation and rollout of the FSS Experience Marketing Directive and quarterly activations calendar across all four cluster brands

• Serve as tactical point person for new door marketing launches — coordinating with PR, mall marketing, and local vendors for events and activations

• Monitor quarterly window and interior VM updates; collect field photos and compliance feedback to the Director

CRM Administration & Clienteling

• Perform regular data hygiene — scrub and segment local target cohorts for store-specific outreach and email campaigns at the door level

• Coordinate production and distribution of physical and digital clienteling tools (lookbooks, outreach templates, event invites)

• Track CRM initiative performance — open rates, conversion, and store-level engagement — and report findings to the Director

Field Liaison & Reporting

• Draft initial business performance decks (sales, CRM metrics, LE summaries) for Director review and executive presentation

• Serve as first point of contact for field requests; triage issues to appropriate HQ departments and maintain the weekly FSS cluster communications cadence

Qualifications

• 3–5 years in retail operations, commercial support, or brand management within luxury or prestige beauty

• Strong financial acumen — fluency in P&L tracking, budget management, and LE/planning cycles

• Experience with SAP, project management tools, and CRM platforms –

• Exceptional organizational skills; proven ability to manage multiple workstreams simultaneously across a multi-brand environment

• Clear, confident communicator with cross-functional and field teams

• Proactive, solutions-oriented operator who thrives in a high-growth, fast-moving channel

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected].