IT Help Desk Support

IT Help Desk Support INFORMATION TECHNOLOGY SPECIALIST I

$6,513.00 - $10,537.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 11/2/2026

Job Description and Duties

Under the direction of the Staff Services Manager II, Contracts, Grants and Loans Office, the incumbent serves as the supervising manager for the Contracts Unit within the California Energy Commission, and manages the professional staff who administer contract agreements. The Staff Services Manager I acts as the subject matter expert for questions and issues related to non-IT services contracts, and acts as an in-house consultant for determining the applicability of funding sources. The incumbent is an expert in the policies and procedures within the State Contracting Manual administered by the Department of General Services. Minimum Qualifications (MQs): The MQs for this classification can be found at https://eservices.calhr.ca.gov/enterprisehrblazorpublic/Public/ClassSpec/ClassSpecDetail/1400 . The documents you submit in your application package must highlight how you meet the MQs. If the MQs are not met, you will not be considered for this position. Education Information: If you are using education to meet the minimum qualifications for this classification, please provide your unofficial transcripts. Applicants who completed their education outside of the United States (with foreign degrees/transcripts) must provide evaluated transcripts. The transcript evaluation must state the number of units to which foreign coursework is equal. Foreign education evaluation services can be found a https://www.naces.org . Official transcripts and official foreign degree transcripts will be required prior to appointment. If you are not using education to qualify for this classification, you do not need to submit transcripts. To bypass the required document, select Choose/Upload and select Bypass File. Please let us know how you heard about this position by taking a brief survey at CEC Recruitment Survey (https://www.surveymonkey.com/r/CECRecruitmentSurvey) .

You will find additional information about the job in the Duty Statement (https://www.CalCareers.ca.gov/CalHrPublic/FileDownload.aspx?aid=33935285&name=210-1402-029ITSIDutyStatement.pdf) .

Working Conditions

The CEC supports a hybrid workplace model with office-based and remotecentered workers. Limited in-person attendance and occasional travel may be required based on the needs of the division. Regular and consistent attendance is essential to successful performance. This position is remote-centered, which means the incumbent works 50 percent or more of their time from an alternate work location. Teleworking is only available for employees who reside in California. You must be located in California and provide your in-state address prior to your start date.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I (https://hrnet.calhr.ca.gov/CalHRNet/SpecCrossReference.aspx?ClassID=1402)

Additional Documents

• Job Application Package Checklist (https://calcareers.ca.gov/CalHrPublic/Jobs/JobApplicationPackageChecklist.aspx?JobControlId=536664)

• Duty Statement

Position Details

Job Code #:

JC-536664

Position #(s):

535-210-1402-029

Working Title:

IT Help Desk Support

Classification:

INFORMATION TECHNOLOGY SPECIALIST I

$6,513.00 - $8,729.00 A

$7,163.00 - $9,599.00 B

$7,864.00 - $10,537.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The CEC was established by the Legislature in 1974 to address energy challenges facing the state. Today, the CEC is the state's primary energy policy and planning agency and is leading the state to a 100% clean energy future. Serving all Californians, the CEC embodies diversity, equity, and inclusion, and has taken an active and meaningful role in creating an environment that enables each employee to thrive. The CEC supports a hybrid workplace model with a workforce of office-based and remote-centered workers. The CEC operates under the umbrella of the California Natural Resources Agency and shares offices with the agency in a LEED Platinum Certified Building (https://resources.ca.gov/About-Us/our-new-headquarters) in downtown Sacramento. The California Energy Commission seeks a Staff Services Manager I in the Administrative and Financial Services Management Division/Financial Management Branch/Contracts, Grants and Loans office. If you are interested in a challenging and exciting career in clean energy and are passionate about renewable, efficient, and reliable energy that addresses climate change, join our diverse team of global energy leaders! The California Energy Commission plays a lead role in creating the energy system of the future, not just in California, but globally. This position is open to interested applicants who qualify. This can be a multi-step process. To be eligible to be hired:

1. Create an online CalCareers (https://www.calcareers.ca.gov/CalHRPublic/CreateNewAccount.aspx) account. For a tutorial on the state application process, visit California State Hiring Process Instructional Video Series – YouTube or contact [email protected] .

2. Complete and pass the IT Specialist I (https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1750) exam to be eligible to be hired for available positions. See information on Energy Commission Assessments and Exams (https://www.energy.ca.gov/careers/examsassessments) . 3) To apply for this position, submit an application package through your CalCareers account. An application package must include all items under the “Required Application Package Documents” section. Resumes will not be accepted in place of a State Examination and Employment Application (STD. 678). Applications must include “to” and “from” dates (month/day/year), time base (full-time/part-time/number of hours per week/month), and applicable civil service classifications. State employees are subjected to a temporary reduction in pay in exchange of 2025 Personal Leave Program (PLP) accruals. The specific reduction rate and hours were negotiated and agreed upon by each bargaining unit agreement.

Department Website: https://www.energy.ca.gov

Special Requirements

You must include the following if you are applying by mail or in person: 1) How you are eligible (list eligibility, transfer within state service, reinstatement, SROA/surplus, etc.) in the Explanations box on the first page of the STD. 678. 2) The Job Control number JC-536664 and the title of the position you are applying for in the Examination(s) or Job Title(s) box on the first page of the STD. 678. 3) Request for Personnel Action Number RPA 210-125 in the Explanations box of the STD. 678. 4) Your original signature at the bottom of the first page of the STD. 678. 5) Include unofficial school transcripts with your application package if the position you are applying for has an educational requirement. You may be required to provide official transcripts if hired.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 11/2/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Energy Commission

Personnel Office - Postal

Attn: RPA 210-125 | JC-536664

715 P Street, MS-3

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

California Energy Commission

Personnel Office - Drop Off

RPA 210-125 | JC-536664

715 P Street, MS-3

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

• Resume is required and must be included.

• Statement of Qualifications - Your SOQ should be no longer than two pages, single-spaced , with no smaller than 12-point font . Applications received without an SOQ will not be considered. Visit How to Write a Statement of Qualifications (https://www.dgs.ca.gov/OHR/Careers/5How-to-Write-a-Statement-of-Qualifications?search=how%20to%20write%20a%20Statement%20of%20qualification) for instructions. See SOQ questions below.

• Statement of Qualifications - 1) Describe your experience administering or supporting cybersecurity technologies and responding to security events or incidents. Include your experience identifying threats or vulnerabilities, analyzing security information, determining appropriate actions, and implementing containment or remediation activities. 2) Describe your experience administering an IT service management platform such as ServiceNow. Include your experience managing incidents and service requests, configuring or improving workflows, developing reports or automation, and improving IT service delivery. 3) Describe a complex information technology project or technical problem you were responsible for leading or resolving. Explain how you analyzed the issue or requirements, evaluated potential solutions, coordinated with stakeholders or technical resources, implemented and tested the solution, and communicated the outcome.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

1. Demonstrated experience administering and supporting enterprise cybersecurity technologies, including endpoint security, security configurations, vulnerability management, security monitoring, and incident response. 2) Experience administering and supporting ServiceNow or another enterprise IT service management platform, including incident management, service requests, workflows, reporting, automation, and process improvement. 3) Experience administering identity and access management technologies, including Microsoft Entra ID, multifactor authentication, account provisioning, group management, access controls, and authentication services. 4) Experience administering and supporting Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and related enterprise productivity technologies. 5) Experience administering and troubleshooting enterprise network and telecommunications technologies, including wireless infrastructure, telecommunications devices, voice and collaboration technologies, user accounts, and related services. 6) Experience analyzing complex technical or security problems, evaluating alternatives, implementing solutions, and recommending improvements to enhance security, reliability, performance, and service delivery. 7) Experience leading or participating in information technology projects, including requirements analysis, solution evaluation, implementation, testing, documentation, and coordination with stakeholders and technical resources. 8) Strong verbal and written communication skills, including the ability to explain complex technical and security concepts to technical and non-technical audiences and develop clear technical procedures and documentation.

Benefits

Benefit information can be found on the CalHR (https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx) website and the CalPERS (https://www.calpers.ca.gov/) website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://www.energy.ca.gov

Human Resources Contact: Personnel Office (916) 654-4309 [email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact: Equal Employment Opportunity Contact (279) 226-1002 [email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.