TWDB - 27-17 Program Administration Outreach Manag

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=106772andPostingSeq=1Job DescriptionMust meet agency in-office requirementsSalary commensurate with experience and qualifications TEXAS WATER DEVELOPMENT BOARD'S MISSIONLeading the state's efforts in ensuring a secure water future for Texas.WORKING AT THE TWDBSee why our work makes an impact!Find out why the TWDB is a great place to work.Make a positive difference for the state of Texas. We encourage you to apply for positions that match your qualifications.The Texas Water Development Board (TWDB) offers a competitive compensation and benefits package including medical, dental, vision, 401(k), flexible spending, and flexible work alternatives so you can have a work/life balance! For more information about these benefits and more visit: http://www.twdb.texas.gov/jobs/benefits.asp.Please visit TWDB Career Page: http://www.twdb.texas.gov/jobs/ for more information.MILITARY EMPLOYMENT PREFERENCEVeterans, Reservists or Guardsmen with an MOS or additional duties that fall in the fields of SEI15 Enterprise Policy, Planning, Budget, and Management, 0203 Ground Intelligence Officer,86M0 Operations Management, or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply.Additional Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC\_ProgramManagement.pdfGENERAL DESCRIPTIONPerforms highly complex (senior-level) work administering the daily operations and activities of the Texas Water Development Board's (TWDBs) Program Administration Outreach Department. Work involves establishing goals and objectives, and developing guidelines, procedures, policies, rules, and regulations. Develops schedules, priorities, and standards for achieving established goals. Coordinates and evaluates team activities. Develops and evaluates budget requests, and monitors budget expenditures. Plans, assigns, and supervises the work of others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. Reports to the Director of the Program Administration and Reporting Division. ESSENTIAL JOB FUNCTIONSDevelops and implements outreach strategies that support awareness of and access to TWDB financial assistance, technical assistance, and capacity-development resources. Oversees coordination of outreach and assistance activities associated with the Water Utilities Technical Assistance Program (WUTAP) and the Asset Management Program for Small Systems (AMPSS). Coordinates with internal program areas to identify outreach needs, develop consistent program information, and connect prospective applicants and funded entities with appropriate agency resources. Builds and maintains productive working relationships with water and wastewater systems; political subdivisions; local, regional, state, and federal partners; professional associations; and other stakeholders. Represents the agency, division, and team at meetings, conferences, workshops, webinars, public events, and stakeholder forums.Oversees development and delivery of presentations, training, guidance, correspondence, web content, and other outreach materials for internal and external audiences. Ensures public-facing information is accurate, timely, accessible, consistent with approved policy and guidance, and appropriate for the intended audience. Identifies underserved or hard-to-reach audiences and recommends targeted engagement and assistance approaches, including approaches responsive to small and rural systems. Coordinates intake, tracking, referral, and follow-up of stakeholder requests and ensures timely, consistent c stomer service. Analyzes feedback, participation information, and other programmatic data to evaluate outreach effectiveness and recommend improvements. Plans, implements, coordinates, monitors, and evaluates team procedures and maintains documented work processes for team positions and activities. Coordinates special projects, stakeholder initiatives, and cross-functional assignments involving outreach, technical assistance, and program access.Provides effective leadership and management of the Program Administration Outreach Team.Manages all project activities within the Program Administration Outreach Team, providing technical direction and guidance.Monitors and reports Program Administration Outreach Team work activities.Authorizes Program Administration Outreach Team hiring, separations, disciplinary actions and employee performance rewards.Assigns job duties, conducts performance evaluations, clarifies roles and responsibilities, and monitors and measures performance against goals.Evaluates Program Administration Outreach Team performance and recommends and leads improvements.Supports Program Administration Outreach Team administrative requirements related to organization, budget and personnel.Ensures the provision of quality customer service from the Program Administration Outreach Team to all stakeholders.Manages the performance of direct reports, to include timely completion of performance appraisals, and follow-through on disciplinary actions as needed.Maintains confidential and sensitive information.Ensures individual and team files (electronic and hard versions) are appropriately maintained and timely disposed of in accordance with the agency's records retention procedures and schedule.Maintains required certifications and licenses and meets the continuing education needs and requirements of the position to include, attending mandatory training courses.May be required to operate a state or personal vehicle for business purposes. Performs other d