Patient Outreach Specialist

Job Description

An employer is looking for a remote Patient Outreach Specialist for a healthcare start up. This role serves as the primary point of contact for patients and caregivers, helping guide them through enrollment into a healthcare program focused on supporting individuals with chronic conditions. This role is responsible for delivering a high-quality, patient-first experience while driving engagement, education, and program participation.

Key Responsibilities

• Contact patients and caregivers to introduce the program and guide them through the consent and enrollment process.
• Clearly communicate program benefits and services to patients living with chronic conditions in a way that is informative and approachable
• Execute structured outreach workflows with strong attention to detail and accuracy, while identifying opportunities for process improvement
• Own and achieve key performance metrics, including consent rates, scheduled visit rates, and no-show recovery
• Maintain a warm, professional, and patient-friendly tone across all interactions
• Partner cross-functionally with internal teams, including technology, to provide feedback on outreach and scheduling tools and contribute to process enhancements

Desired Traits

• Adaptable and resourceful; comfortable navigating ambiguity and learning new tools or processes
• Persuasive yet empathetic communicator who can engage patients in a natural, unscripted manner
• Results-oriented mindset with a strong drive to meet and exceed performance goals
• Patient-first approach with a genuine desire to make a positive impact
• Accountable, humble, and team-oriented, with a willingness to learn from feedback
• Motivated by growth opportunities and advancement within a scaling organization Demonstrates humility, hunger, and strong problem-solving abilities

Salary: $65,000-$85,000 Bonus opportunity after 6 months 2 weeks of PTO and Paid Holidays

Skills and Requirements

• 1+ year of experience in a sales, business development, or BDR (Business Development Representative) role
• Associate’s (AA) or Bachelor’s degree preferred
• Strong communication and interpersonal skills, with the ability to build trust quickly
• Comfort working in a metrics-driven environment with defined performance targets
• Highly organized with strong attention to detail

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].