Director of Outlets- Luxury | Fine Dining & Banquet Operations

Description:

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Alila Ventana Big Sur is seeking an experienced, refined, and highly service-driven Director of Outlets to lead the resort’s food and beverage outlet operations. This role is responsible for overseeing the daily operation, service execution, colleague leadership, financial performance, and guest experience for the resort’s dining outlets, bar operations, in-room dining, special culinary experiences, and related food and beverage activations.

Set within one of California’s most iconic luxury resort destinations, Alila Ventana Big Sur offers a deeply personal and elevated guest experience rooted in nature, wellness, cuisine, and thoughtful hospitality. The Director of Outlets must understand the expectations of a luxury resort environment and bring strong leadership across fine dining, elevated beverage service, resort outlets, and banquet or special event operations.

The ideal candidate is a polished food and beverage leader with previous resort experience, strong fine dining knowledge, banquet experience, and the ability to lead teams in delivering exceptional, consistent, and memorable guest experiences.

Awards and Recognition

Alila Ventana Big Sur and its food and beverage experience have received recognition for luxury hospitality, culinary excellence, and guest experience, including:

• Food & Wine Global Tastemakers Award – Best Culinary Hotels

• Michelin Guide – Two Key Resort

• Forbes – Four-Star Resort

• Travel Leisure World’s Best Award – T L 500

• Smart Meetings Smart Star Award – Best Boutique Hotel

• The Zoe Report – Best Green Hotel

• Sunset Magazine – Best Outdoor Escape

Key Responsibilities

• Lead daily operations for resort food and beverage outlets, including restaurant, bar, lounge, in-room dining, pool or outdoor dining experiences, and other assigned outlet areas.

• Oversee fine dining service standards, ensuring polished execution, elevated presentation, thoughtful pacing, and personalized guest engagement.

• Partner closely with culinary leadership to support menu execution, seasonal programming, tasting experiences, wine pairings, special events, and guest-facing culinary activations.

• Ensure all outlet operations reflect the luxury positioning, service culture, and sense of place of Alila Ventana Big Sur.

• Maintain a strong floor presence during peak meal periods, VIP experiences, special events, and high-volume resort activity.

• Lead, coach, train, and develop outlet managers, supervisors, servers, bartenders, hosts, server assistants, and other food and beverage colleagues.

• Support refined service training, including luxury hospitality standards, sequence of service, menu knowledge, wine and beverage education, storytelling, and guest personalization.

• Oversee restaurant and bar operations with focus on guest satisfaction, colleague engagement, service consistency, cleanliness, ambience, and financial performance.

• Support banquet and special event operations as needed, including private dining, receptions, weddings, executive events, group dining, buyouts, and resort activations.

• Partner with Events, Culinary, Sales, Stewarding, Spa, Rooms, Engineering, and Resort leadership to ensure seamless communication and execution.

• Review BEOs, group resumes, special requests, dietary restrictions, VIP notes, and event details to ensure outlet and banquet readiness.

• Monitor guest feedback, service scores, online reviews, and operational trends to identify opportunities for improvement.

• Resolve guest concerns professionally and ensure timely service recovery and follow-up.

• Manage labor, scheduling, payroll review, productivity, cost controls, supplies, inventories, and operating expenses.

• Support revenue generation through beverage programming, menu enhancements, upselling, private dining opportunities, and guest experience activations.

• Ensure compliance with food safety, sanitation, responsible alcohol service, health department requirements, resort policies, and safety standards.

• Maintain high standards for outlet presentation, uniforms, grooming, equipment, table settings, service stations, and back-of-house organization.

• Promote a positive, professional, inclusive, and accountable team culture.

• Act as a senior food and beverage leader and represent the resort with professionalism, discretion, and care.

• Perform other duties as assigned by resort leadership.

This is a salaried position with a compensation ranging from $100,000-$115,000.

We Offer Excellent Benefits:

• Free room nights, Discounted and Friends & Family Room Rates

• Medical, Prescription, Dental and Vision Insurance

• 401K with company match

• Paid Vacation, sick days, new child leave, and personal day

• Paid Family Bonding Time and Adoption Assistance

• Tuition Reimbursement

• Free colleague meals during shift

• Employee Stock Purchase Plan

• Discounts at various retailers- Apple, AT&T, Verizon, Headspace and many more

Qualifications:

• Previous food and beverage leadership experience required.

• Previous experience in a luxury resort, destination resort, full-service resort, boutique luxury property, or high-end hospitality environment strongly preferred.

• Fine dining restaurant leadership experience required.

• Banquet, private dining, wedding, catering, or special event experience strongly preferred.

• Strong understanding of luxury service standards, elevated dining, beverage service, guest personalization, and resort operations.

• Previous experience leading restaurant, bar, in-room dining, and/or multi-outlet food and beverage operations preferred.

• Demonstrated ability to lead, train, motivate, and develop managers, supervisors, and hourly colleagues.

• Strong financial acumen, including labor management, forecasting, revenue generation, cost controls, inventory, and P&L awareness.

• Excellent communication, organization, problem-solving, and decision-making skills.

• Ability to partner effectively with culinary, events, rooms, spa, sales, stewarding, and resort operations teams.

• Knowledge of wine, spirits, cocktails, menu development, food trends, and luxury guest expectations preferred.

• Experience with point-of-sale systems, scheduling systems, payroll systems, guest feedback platforms, and Microsoft Office preferred.

• Knowledge of food safety, sanitation, responsible alcohol service, and applicable local regulations required.

• Must be able to work a flexible schedule, including mornings, evenings, weekends, holidays, and business-demand periods.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-CA-Big Sur

Organization: Alila Ventana Big Sur

Pay Basis: Yearly

Job Level: Full-time

Job: Bars/Restaurants/Outlets

Req ID: BIG001009

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.