Senior Event Manager - Customer Events

Team: Marketing Services

Location: US-MA-Natick

Salary Range: USD 136,200 - 87,900

Job Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

We are seeking a highly organized and experienced event professional to lead the planning and execution of the North American portfolio of MathWorks customer-facing events, including flagship programs such as the MathWorks Advisory Board, Research Summit, MATLAB EXPO, and strategic Field Marketing events. This role translates business objectives, audience needs, and program goals into thoughtfully designed event experiences and actionable logistical plans.

The Senior Event Manager will independently manage multiple events and workstreams, driving project plans, timelines, budgets, vendor relationships, and cross-functional coordination from planning through onsite execution and post-event evaluation. The ideal candidate brings significant large-scale corporate event experience, sound judgment, strong prioritization skills, and a continuous improvement mindset.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

• Lead end-to-end logistics planning and execution for a North American portfolio of flagship customer events, executive programs, advisory boards, summits, strategic conferences, and Field Marketing events.

• Partner with event owners and stakeholders to translate business objectives, audience needs, program requirements, and measures of success into event designs, project plans, and logistical solutions.

• Create and drive detailed project plans, timelines, milestones, task assignments, dependencies, and deliverables across multiple concurrent programs.

• Manage event logistics including venue sourcing, meeting space, accommodations, transportation, food and beverage, registration, audiovisual production, signage, staffing, and onsite operations.

• Operate autonomously as the logistics lead, proactively managing priorities, identifying risks, resolving issues, escalating decisions when appropriate, and keeping complex workstreams moving.

• Manage event budgets, forecasts, contracts, and external partners; build strong vendor relationships and hold agencies, venues, and suppliers accountable for quality, service, cost, and delivery.

• Collaborate across Marketing, Field Marketing, Sales, Product, Procurement, Legal, Finance, Facilities, Communications, and other teams to align responsibilities, deadlines, dependencies, and decisions; provide clear direction and coordination to project contributors, onsite teams, and external partners.

• Develop and refine workflows, playbooks, templates, service levels, and operating standards that improve consistency, efficiency, backup coverage, and scalability.

• Lead or support post-event evaluations using attendee feedback, stakeholder debriefs, operational metrics, and vendor performance to prioritize and implement meaningful improvements.

• Maintain planning documentation and reporting in shared systems, stay current on industry practices, and leverage technology and AI tools to improve planning, analysis, communications, and event delivery.

Minimum Qualifications

• A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or equivalent experience) is required.

Additional Qualifications

• 6+ years of professional event management experience, including direct ownership of complex, large-scale corporate events, customer conferences, executive meetings, advisory boards, user conferences, or multi-stakeholder programs.

• Demonstrated ability to independently lead complex event logistics from planning through onsite execution and post-event evaluation.

• Proven ability to manage multiple concurrent workstreams, prioritize competing demands, and maintain strong attention to detail and quality in a fast-paced environment.

• Strong project management experience, including developing and driving detailed plans, timelines, task assignments, dependencies, and cross-functional deliverables.

• Strong vendor management, venue sourcing, contract negotiation, and event budget management experience.

• Excellent communication, collaboration, judgment, and problem-solving skills, with the ability to influence across functions, guide the work of project teams and partners, and operate effectively with limited direction.

• Experience improving event processes and using attendee feedback, operational metrics, and retrospective findings to inform recommendations and future priorities.

• Proficiency with event management platforms, registration systems, project management tools, Microsoft 365, and budget tracking tools, with the ability to travel and provide onsite leadership as required.

Preferred Qualifications:

• Certified Meeting Professional (CMP), CMM, or similar industry certification.

• Experience supporting both large-scale live corporate events and a broader portfolio of customer or Field Marketing programs.

• Experience with Cvent, Workfront, Confluence, SharePoint, Eloqua, or comparable tools, including the use of data, automation, or AI to improve event operations.