Manager Of In Store Experience

Dollar Tree / Family Dollar

Chesapeake, VAFull-time$115–129K/yrPosted 1 day agoStill listed today

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At a glance

Compensation
$115–129K/yr
Location
Chesapeake, VA
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

The Manager of In-Store Experience executes the strategy and delivery of associate and customer experiences across retail locations. The role oversees experience initiatives, service standards, in-store engagement, and feedback systems. It leads teams, customer insight and recognition programs, and store-facing safety and compliance efforts, while partnering across functions to improve the end-to-end store experience.

Skills & qualifications

RequiredNice to have

Skills

Team LeadershipCustomer Experience StrategyRetail OperationsAnalytical SkillsData AnalysisReporting ToolsCommunicationCross-Functional CollaborationNPSCSATVoice of Customer

Qualifications

Bachelor's in Business, Marketing, Retail Management or Related FieldMBA5 Years of Experience3 Years of Leadership Experience

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off
Tuition Assistance

Full job description

The Manager of In-Store Experience is responsible for executing the vision, strategy, and delivery of best-in-class associate and customer experiences across all retail locations. This role will oversee associate and customer initiatives, service standards, in-store engagement, and feedback systems to ensure consistent, high-quality service that drives satisfaction, retention, and sales growth. Key Responsibilities

  • Team Leadership & Development – Lead and develop the team by setting priorities, delegating work, coaching, and driving accountability for results.
  • Associate & Customer Experience Strategy – Develop and execute strategies that improve the associate and customer experience, strengthen service standards, and drive consistent execution across stores.
  • Customer Insights & Experience Improvement – Lead customer feedback, reporting, and listening programs through the Qualtrics platform; ensure customer concerns are addressed appropriately, identify trends and opportunities, and translate insights into actionable improvements.
  • Recognition Programs – Manage Store and Field recognition programs, including reporting, communications, awards, and fulfillment.
  • Store Compliance, Safety & Regulatory Programs – Support store-facing safety, regulatory, and compliance programs, ensuring processes are executable while supporting a safe, positive, and consistent in-store experience for associates and customers.
  • Cross-Functional Leadership & Field Execution – Serve as the voice of associates and customers across the organization, partnering with Operations, HR, Marketing, Safety, Digital, and other teams to simplify processes, remove friction, and improve the end-to-end store experience

Qualifications

  • Bachelor’s degree in business, Marketing, Retail Management, or related field; MBA preferred.

  • 5 years of experience in customer experience, retail operations, or related field, with 3 years preferable 3 years in a leadership role.

  • Strong analytical skills and experience working with data, insights, and reporting tools.

  • Excellent communication, leadership, and cross-functional collaboration skills.

  • Passionate about creating outstanding associate and customer experiences and driving brand advocacy. Preferred Experience

  • Familiarity with NPS, CSAT, or VOC (Voice of Customer) methodologies.

  • Proven track record of improving associate and customer satisfaction and loyalty metrics across retail environments. Working Conditions

  • Fast-paced, collaborative environment requiring adaptability and strong time management.

Start Rate = $115,000 - 129,000 based on experience plus 20% bonus and equity.

The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan. Our success is a team effort — when we reach our goals, you’ll be eligible for a yearly bonus! Your Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

  • Employee Assistance Program
  • Retirement plans with matching contribution
  • Employee Stock Purchase Program
  • Educational Assistance
  • Access to PerkSpot, an employee discount platform for goods and services
  • And much more! Who We Are: At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value – it’s what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities. We see an exciting path forward as our company continues to grow and transform – and we know that this path starts with you.

Join our team today and discover The Value of You.

Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended

Full time

500 Volvo Parkway,Chesapeake,Virginia 23320

Compliance

Dollar Tree

How this job compares

Set against the 870 open Customer Experience jobs on Olive Jobs, counted November 4, 2026.

Pay
  • This posting$115–129K/yr
  • US median$116–196K/yr446 salary ranges

This range's midpoint, $122K, is 20% below the US median midpoint ($153K) — in the middle half of Customer Experience salary ranges across the US.

Openings
Olive Jobs lists 21 open Customer Experience jobs in Virginia and 870 across the US. 5% of them nationwide are listed as remote or flexible.
Hiring the most in Virginia
Experience
This posting asks for at least 5 years of experience; Customer Experience postings that state a minimum ask for 5 years at the median (604 postings).
Education
This posting asks for a bachelor's degree; 204 of the 870 open Customer Experience jobs (23%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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