Director, MTS, Training Development

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. An exciting period of growth is on the horizon for our team, and we're looking for exceptional talent to join us at the start of Q1 2027. We believe in building relationships early, which is why we're offering a preview of this upcoming role and starting the conversation today. We invite you to review the role requirements and, if it aligns with your career aspirations, submit your application now. Our recruitment team is eager to connect, review your resume, and schedule a preliminary discussion to explore how you can be a part of our future success. Location: Remote, USA - ability to work on site in major market areas like: Dallas, TX; Chicago, IL; Cincinnati, OH; Columbus, OH; Nashville, TN; Charlotte, NC; and more. What this Job Involves: As the MTS Director of Training Development, you'll play a critical role in building and delivering comprehensive training programs that empower our technical and operations teams and clients to excel in their roles. You'll design engaging learning experiences that span technical competencies, customer service excellence, safety protocols, and operational best practices and process frameworks - all while ensuring alignment with JLL's standards and frameworks for operations, safety, quality compliance, and technical regulations. This position focuses on creating scalable, effective training solutions for Work Order Management Systems and facility management operations for our North America teams, with potential future impact globally. You'll bridge the gap between complex technical platforms and user proficiency, developing everything from interactive e-learning modules to hands-on workshop experiences. Your work will directly impact service delivery quality, employee development, and client satisfaction across our operations. What your Day-to-Day will Look Like: You'll spend your time developing training strategies, developing and maintaining diverse training, including user guides, video tutorials, and interactive e-learning modules that make complex systems accessible to all learning styles. You'll conduct both in-person and virtual training sessions for new hires, existing employees, and clients, adapting your approach to meet the needs of different audiences, skill levels and technical requirements. Your role involves continuously assessing training needs across the organization and designing customized programs that address specific gaps and requirements. You'll stay current with platform updates and new software features, quickly incorporating them into training content to keep users informed and proficient. Collaboration is central to your success. You'll work closely with several internal teams and OEMs to ensure training aligns seamlessly with system implementations, upgrades, safety, and operational excellence. You'll evaluate training effectiveness through participant feedback and performance metrics, using data to refine and improve your programs. You'll also maintain a comprehensive knowledge base of frequently asked questions and best practices, serve as a resource for troubleshooting platform-related issues, and contribute to the continuous evolution of training methodologies, conten