Mid-Level ServiceNow Developer

Job Title: Mid-Level ServiceNow Developer

Type: Contract

Work Model: Remote

W2 Hourly Rate: $60/hr. Range. Benefits available

Hours: 40 hours per week

Federal End Customer- US Citizenship and Background Check Required

Accepted Certifications (Must have at least one): CAD, CIS, or CTA

Our client is seeking a mid-level ServiceNow Developer to design, configure, and implement scalable ServiceNow solutions for complex client environments. The successful candidate will support the full implementation lifecycle, translate client mission and business needs into effective platform capabilities, provide technical expertise across ServiceNow configuration and scripting, and deliver demonstrations that validate solution progress and outcomes. This role requires hands-on ServiceNow implementation experience, strong requirements analysis and critical-thinking skills, and the ability to work effectively with Agile teams in a virtual delivery environment. Experience in a federal environment is a plus.

Responsibilities

• Design and implement ServiceNow solutions within the ServiceNow Customer Service Management suite, including custom applications, workflows, forms, UI policies, business rules, and integrations.

• Perform and lead end-to-end ServiceNow CSM implementation projects, from initial discovery through deployment and post-go-live support.

• Demonstrated experience configuring and customizing Case Management, Workspaces, Customer Service Portals, Knowledge Management, Service Catalog, Interaction Management, and Virtual Agent.

• Create and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations.

• Ensure that solutions follow ServiceNow best practices and meet maintainability and performance standards.

• Work with Business Analysts and stakeholders to translate business requirements into technical specifications.

• Lead technical workshops to review design, architecture, and configuration approaches.

• Support end-to-end project delivery, including sprint planning, testing, and deployment.

• Deliver tailored CSM solutions that align with client objectives, ensuring scalability, usability, and compliance with standards (e.g., FedRAMP, DoD IL-4/IL-5).

• Develop and configure other ServiceNow modules such as ITSM, SPM, IRM, HRSD, or custom scoped applications.

• Provide technical guidance to junior developers or project teams.

• Develop and support integrations using REST, SOAP, APIs, and IntegrationHub.

• Work with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) to ensure secure data exchange.

• Troubleshoot issues, perform root cause analysis, and optimize system performance.

• Participate in peer code reviews and maintain version control standards (e.g., Git, ServiceNow Studio).

• Ensure compliance with security, privacy, and audit requirements.

• Create documentation of technical specifications, release notes, and solution designs.

• Coordinate with client stakeholders to understand mission needs and deliver in-progress and final capability demonstrations of ServiceNow implementations.

• Implement configurations and customizations across multiple customer environments while supporting Agile delivery in a virtual team setting.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field.

• 6+ years of professional work experience, including 4+ years configuring and implementing ServiceNow platform capabilities or applications.

• Deep understanding of Customer Service Management concepts, including customer data foundation and case management.

• Proven experience implementing ServiceNow CSM for enterprise clients.

• Proven experience delivering at least one full-cycle ServiceNow implementation.

• Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture.

• Experience with Flow Designer, IntegrationHub, and Service Portal development.

• Hands-on experience with ServiceNow integrations and API-based data exchange.

• Strong understanding of ITIL and enterprise service management practices.

• Excellent problem-solving and debugging skills.

• Strong communication and client-facing presentation skills.

• Demonstrated experience using Agile DevSecOps techniques to implement and deploy

ServiceNow modules in client environments.

• ServiceNow Certified Implementation Specialist – Customer Service Management (CSM)

• ServiceNow Certified System Administrator.

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we also offer eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#LI- MM1

Ref: #856-Baltimore-S1

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.