OEM Technical Customer Manager

OEM Technical Customer Manager

Description -

HP’s vision is to engineer experiences that amaze. With the heart, creativity, and energy of a startup—and the brain, muscle, and determination of a Fortune 100 corporation—we continue to deliver groundbreaking technologies that build on our 80+ year legacy of innovation.

The OEM team within Personal Systems has been serving OEM customers for over 40 years, delivering tailored solutions that empower their unique intellectual property across verticals such as Healthcare & Life Sciences, Industrial & Manufacturing, Transportation & Logistics, and Media & Entertainment.

The OEM Technical Customer Manager is a strategic and technical leader responsible for providing white-glove program management and technical consultation to HP’s top OEM accounts. This role sits within the Advanced Compute Solutions group and serves as a trusted advisor to both internal teams and external partners.

You will drive alignment between customer needs and HP’s internal capabilities, lead cross-functional collaboration, and serve as the subject matter expert on HP’s OEM offerings. If you thrive in ambiguity, are passionate about technology, and excel in enterprise sales or business development environments, we want to hear from you.

Core Responsibilities

• Serve as the technical lead for global OEM accounts.

• Provide roadmap and planning insights (platform, commodity, regulatory).

• Support sales teams during customer engagements and visits.

• Act as a pre-sales technical consultant for Advanced Compute Solutions.

• Lead change management efforts (SCRs, lifecycle influence, LTB planning).

• Navigate and resolve “grey space” where processes are undefined or inconsistent.

• Maintain active engagement with CSS engineering to support current and future development.

• Create and deliver roadmap and planning content.

• Define Lifecycle Agreements and draft Long-Life documentation.

• Lead internal cadence across HP’s Big 3 teams.

• Drive customer NPI projects and integration into Custom Services (CIS).

• Interface between OEM and HP R&D teams.

About You

• Structured and proactive problem-solver who thrives in ambiguity.

• Deeply customer-curious with strong relationship-building skills.

• Technically fluent and comfortable engaging with engineers and developers.

• Persuasive communicator who uses data to influence decisions.

• Collaborative leader who thrives in a matrixed organization.

• Passionate change agent who inspires continuous improvement.

• Accountable owner who takes initiative and shares success.

• Resilient and results-driven, regardless of scale or complexity.

• Strong written and verbal communication skills across all organizational levels.

• Experienced in program management and strategic planning.

• Able to balance customer collaboration with assertive decision-making.

Education and Experience

• Minimum 7+ years in enterprise sales or business development.

• Preferred: 3+ years in Data Science, Analytics, or Business Intelligence.

• Bachelor’s degree required; Masters degree preferred in Business Administration or a technical field.

Knowledge & Skills

• Agile Methodology

• Automation

• Change Management

• Computer Science

• Continuous Improvement Process

• JIRA

• Kanban Principles

• Lean Manufacturing

• Milestones (Project Management)

• New Product Development

• Process Improvement

• Product Management

• Project Engineering

• Project Management

• Project Planning

• Project Schedules

• Risk Management

• Scrum (Software Development)

• Software Development

• Sprint Planning

The pay range for this role is $116,150 to $182,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview (https://hpbenefits.ce.alight.com/) )

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Posting Expiration Date: 11/01/2026

Job -

Engineering

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy (https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08129225) or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) "