Neighborhood Code Representative (Code Compliance - Civil Service)

Job Summary The Neighborhood Code Representative works with Code Compliance to provide education ad community outreach ensuring service projects are completed efficiently and in a timely manner. Neighborhood Code Representative (NCR): is a community liaison that works closely with council district office staff, external city departments, community/municipal courts, public agencies, non-profit organizations, neighborhood groups, volunteers, and all other community stakeholders. The NCR is responsible for communicating, educating, and networking with these groups. In addition, the NCR consistently works to build mutually beneficial relationships by connecting and coordinating resources, compliance alternatives, and options for Dallas citizens. Finally, the NCR actively participates in Code Sweeps, Clean Initiative Programs, proactive code responses, and other strategic outreach and educational programs. Job Description Essential Functions 1 Plans, coordinates, administers, and monitors effective education and outreach programs on a variety of citizen needs and services; communicates, educates, networks, and actively participates with agencies, neighborhood groups, volunteers, courts, district staff, and other city departments. 2 Develops and implements plan to provide code related programs and services to the community. Composes public information material to promote current, on-going and upcoming events; interprets state law, City ordinances, and City policies on compliance issues. 3 Examines and investigates complex service complaints by evaluating evidence, talking with all involved parties, making violation determinations, and taking disciplinary action; drafts written warnings, citations, or revocation initiatives, if necessary. 4 Maintains contact and coordinates services and activities with other city departments, private and non-profit organizations, associations, volunteers, and citizen groups. 5 Handles, deescalates, and manages assigned special projects or complicated code issues of habitual offenders delegated by management and administration; participates in neighborhood and crime watch associations and meetings. 6 Coordinates city regulatory programs to ensure public safety and compliance with applicable laws and ordinances; participates in special events and projects. 7 Interprets state law, City ordinances, and City policies on compliance issues for departments; provides recommendations to departments on improving practices and procedures. 8 Attends neighborhood meetings, town hall meetings, and neighborhood association meetings; documents concerns, reports on various potential problems, and serves as a knowledge base for code violations and enforcement. 9 Performs any and all other work as needed or assigned. Knowledge and Skills 1 Knowledge of City Codes, ordinances and regulations. 2 Knowledge of Code Enforcement best practices. 3 Knowledge of customer service techniques to resolve problems and issues. 4 May require knowledge of personnel management practices. 5 Ability to plan and organize operations /event