Warming Center Supervisor

Position Summary: Under the direction of the Director of Stabilization Services and the supervision of the Warming Center Coordinator, the Warming Center Supervisor helps oversee nightly Warming Center operations during the cold-weather season. This role is essential to maintaining a safe, clean, and welcoming environment for individuals experiencing homelessness while managing Warming Center Support Staff and volunteers on shift. Administrative Responsibilities · Create a Safe and Welcoming Environment o Welcome and assist unsheltered community members seeking overnight refuge. o Build positive relationships with guests through friendship and fellowship to foster a supportive and respectful atmosphere. o Help with guest intake and orientation in compliance with HMIS and CAP 60 requirements. o Work with law enforcement and other staff to carry out nightly client entrance requirements and safety screenings. o Monitor guest safety inside and outside the center, ensuring compliance with rules and community expectations in a consistent, trauma-informed manner. o Lead enforcement of the Center's disciplinary policy in conjunction with the Warming Center Coordinator and other Warming Center leadership. o Responsible to contact law enforcement, emergency services, after-hours case management, or (MCOT) as needed to maintain safety and respond to crises. o Respond to and de-escalate conflicts; provide crisis intervention to ensure the safety of guests, volunteers, and staff. o Work collaboratively and respectfully with onsite law enforcement, other staff, and volunteers to maintain a safe and secure environment, while also being able to work independently as needed. · Supervise and Support Staff & Volunteers o Provide on-site leadership to Support Staff and volunteers by assigning tasks, ensuring duties are completed to standards, and fostering a positive, accountable team environment. · Operate and Maintain the Facility o Oversee nightly setup, morning teardown, and facility operations by ensuring Support Staff and volunteers complete tasks such as distributing supplies, cleaning, trash and snow removal, and maintaining the parking lot for safety and compliance. o Organize and maintain the storage pod and inventory supplies regularly, ensuring items are labeled, accessible, in good condition, and restocked as needed. o Document and inform appropriate staff of any items that need to be ordered, repaired, or replaced. · Communication and Documentation o Document nightly activities, incidents, and supply needs; report to the Warming Center Coordinator after each shift. o Attend all required staff meetings and trainings. o Provide advocacy, education, and referrals for community resources as appropriate. · Follow Policies and Uphold Standards o Maintain confidentiality regarding all guest and staff information. o Adhere to all Warming Center policies, procedures, and safety protocols. o Always represent the organization professionally and respectfully. o Perform other duties as assigned. Qualifications: · High School Diploma or GED. · Willingness and ability to work long overnight shifts consistently. · Strong interpersonal and communication skills; ability to remain calm under pressure. · Supervisory or leadership experience is strongly preferred. · Ability to build rapport and work respectfully with individuals from diverse and vulnerable backgrounds. · Ability to work independently, make sound decisions, and follow crisis intervention protocols. · Basic computer skills; familiarity with data entry systems. · Knowledge of local social service agencies and com munity resources (or willingness to learn). · Experience working with at-risk or vulnerable populations (6--12 months preferred, but training available). · Reliable transportation and schedule flexibility for training, outreach, and special projects. · G od driving record and driver's license preferred. · Volunteer management experience preferred but not required. · Bilingual (Spanish/English) a plus. · Must pass a BCI Background Check To apply for this position, please go to the following link (https://communityaction.classic.splashtrack.com/) and click apply next to the job posting