Warming Center Coordinator

Position Summary The Warming Center Coordinator provides overall leadership and coordination for the seasonal Warming Center, which provides life-saving overnight shelter and connection to resources for adults experiencing homelessness during the winter months. Reporting to the Director of Stabilization Services, the Coordinator helps ensure safe, consistent, and compassionate operations throughout the Warming Center season. This position oversees and supports Warming Center Supervisors, Support Staff, Peer Support, the Laying the Roots Coordinator, Data Management Coordinator, volunteers, and other seasonal team members. The Coordinator serves as a primary point of communication between Warming Center staff, Community Action Services and Food Bank leadership, community partners, service providers, emergency responders, and volunteers. The position is responsible for staffing coordination, operational readiness, staff support and accountability, reporting, resource coordination, and ensuring that Warming Center policies and procedures are consistently followed. This job description is not intended to be all-inclusive. Employees may perform other reasonably related duties as assigned by supervisory personnel. Administrative Responsibilities Program Leadership and Operations - Provide overall coordination and leadership for nightly Warming Center operations. - Ensure the Warming Center is prepared to operate safely and effectively each night. - Support consistent implementation of Warming Center policies, procedures, guest expectations, and safety protocols. - Ensure operations comply with applicable HMIS, Department of Workforce Services (DWS), Office of Homeless Services (OHS), Utah County Winter Task Force, and Community Action Services and Food Bank requirements. - Promote a welcoming, trauma-informed, respectful, and low-barrier environment for guests. - Identify operational concerns and work with the Director of Stabilization Services to address issues quickly and appropriately. - Assist with emergency response, critical incidents, and situations requiring additional leadership or intervention. ** ** Staff Leadership and Scheduling - Provide leadership and support to Warming Center Supervisors, Support Staff, Peer Support, Laying the Roots staff, Data Management staff, and other seasonal employees. - Coordinate staff scheduling and assist in ensuring appropriate nightly coverage. - Help address unexpected absences, staffing shortages, and schedule changes. - Provide coaching, guidance, feedback, and accountability to staff. - Support staff in managing challenging guest situations, conflict, behavioral concerns, and emergencies. - Ensure staff understand and complete assigned responsibilities. - Promote professionalism, teamwork, respectful communication, and consistency among Warming Center staff. - Assist with employee onboarding, orientation, training, and ongoing staff development. - Communicate significant staffing concerns to the Director of Stabilization Services. ** ** Volunteer and Partner Coordination - Support the recruitment, orientation, scheduling, and recognition of Warming Center volunteers. - Help volunteers understand their roles, responsibilities, and appropriate boundaries when interacting with guests. - Coordinate with community organizations, resource providers, faith communities, healthcare partners, and other agencies participating in Warming Center activities. - Support Resource Nights, health checks, Laying the Roots activities, and other services provided at the Warming Center. - Maintain positive and professi onal relationships with community partners and emergency responders. ** ** Facility and Logistics Management - Ensure nightly setup and morning breakdown procedures are completed appropriately. - Monitor Warming Center supplies, equipment, b dding, hygiene items, food, and other operational needs. - Anticipate supply and facility needs and communicate requests in a timely manner. - Help ensure guest areas, staff areas, entrances, exits, and emergency access remain safe and organized. - Report maintenance, security, sanitation, or facility concerns to the appropriate personnel. - Assist with preparing the facility prior to opening and closing operations at the end of the season. ** ** Communication, Documentation, and Reporting - Maintain regular communication with the Director of Stabilization Services regarding Warming Center operations, staffing, concerns, and significant incidents. - Review nightly reports, incident reports, and other required documentation for accuracy and completeness. - Ensure significant incidents and concerns are communicated and documented appropriately. - Support accurate HMIS participation and data collection in coordination with the Data Management Coordinator. - Assist with tracking program participation, services, referrals, incidents, and other information required for reporting. - Help prepare program reports, updates, and information requested by Community Action leadership, funders, or community partners. - Develop, coordinate, or deliver resource information and presentations for Warming Center guests. - Respond professionally to questions or concerns from partners, volunteers, neighbors, and community members. ** ** Policies, Confidentiality, and Professional Standards - Maintain guest confidentiality and protect sensitive information. - Follow Community Action Services and Food Bank policies and Warming Center procedures. - Maintain professional boundaries with guests, volunteers, staff, and community partners. - Model compassionate, respectful, trauma-informed interactions with individuals from diverse backgrounds and circumstances. - Promote consistent and fair application of Warming Center expectations. - Immediately report serious safety, ethical, personnel, or operational concerns to appropriate leadership. - Perform other duties assigned by the Director of Stabilization Services. ** ** Qualifications - High school diploma or GED required; college coursework, professional training, or education in human services, social work, behavioral health, nonprofit management, or a related field preferred. - One to two years of supervisory, leadership, shelter, homeless services, human services, or related experience preferred. - Experience working with individuals experiencing homelessness or other vulnerable populations strongly preferred. - Strong leadership, interpersonal, communication, and conflict-resolution skills. - Ability to provide direction and accountability while maintaining a compassionate and respectful approach. - Ability to remain calm, professional, and solution-focused during emergencies, conflict, or high-stress situations. - Strong organizational, problem-solving, and decision-making skills. - Ability to prioritize multiple responsibilities and respond to changing operational needs. - Comfortable using computers, email, shared documents, and data systems; HMIS experience preferred. - Knowledge of Utah County social service agencies, housing resources, behavioral health services, and community resources preferred. - Re liable transportation and ability to adjust work hours based on program needs. - Valid driver's license and good driving record preferred. - Must successfully pass a BCI background check. - Bilingual Spanish/English skills are a plus. ** ** Physical and Scheduling Requirements - Ability to work evening and overnight hours, including weekends and holidays as scheduled. - Ability to move throughout the Warming Center facility and respond promptly to situations occurring in different areas of the building. - Ability to occasionally lift, ca