Quality Assurance Manager

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [email protected].

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: San Francisco, CA

Division: Air & Sea US Job Posting Title: Quality Assurance Manager - 126033 Time Type: Full Time

Summary

The Quality Assurance Manager is responsible for ensuring that DSV's transportation and logistics operations meet industry standards and customer requirements. The Quality Assurance Manager is responsible for implementing quality assurance procedures, managing audits, and overseeing compliance with regulations and standards.

Duties and Responsibilities

• Will act as main point of contact for all U.S. DSV Air & Sea quality management system documentation including but not limited to quality, health & safety, environment, security & warehouse operations.

• Coordinates the verification, approval, and processing of document revisions, and tracks document activity to ensure timeliness.

• Able to efficiently train local U.S. QHSE team due to documentation changes.

• Able to open mindedly take suggestions, comments, opinions from multiple different groups and consolidate them into one cohesive document.

• Ability to communicate openly, effectively and confidently.

• Responsible for adhering to DSV document record control & retention requirements.

• Ability to translate 3rd party requirements (client, regulatory, registrar, etc.) into DSV documents.

• Ensures consistency in terminology, formatting and structure across all documents.

• Manages document updates by priority to ensure documents are within their respective review cycle.

• Cross functional root cause/corrective action problem solving skills.

• Capable of building relationships across different functions within DSV.

• May be required to assist regional U.S. QHSE Lead Auditors with internal audits.

• Ability to travel domestically up to 20%.

Educational background / Work experience

• Document change control experience required.

• 3-5 years of related work experience.

• Quality management system auditing experience preferred.

• Associate or bachelor’s degree (preferred)

• Certified Quality Auditor (preferred)

• Proficient in Microsoft Office Suite (PowerPoint, Excel, Word)

• OSHA 30-Hour certified (preferred).

Skills & Competencies

• Strong knowledge of quality assurance principles, practices, and methodologies.

• Excellent analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Strong organizational and project management skills.

• Knowledge of regulatory requirements and industry standards related to transportation and logistics.

Preferred Qualifications

• Professional certification in quality assurance, such as Certified Quality Manager (CQM) or Certified Quality Auditor (CQA).

• Experience with ISO 9001 or other quality management systems.

• Experience with Lean Six Sigma methodologies.

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficiency in Microsoft Office suite, as well as experience with quality management software or other relevant tools, is typically required.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $103,200.00 - $129,000.00 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.