First Notice of Loss Associate - Hourly
Part-timeMultiple U.S. locationsPart-time$22/hrSeen todaySeen in employer's feed today
Most applications go out cold — see where you stand first. No sign-up to start.
You apply on the employer's site, with no Olive account needed.
Watch jobs like this. New roles like this one near Trenton, NJ, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Job overview
The First Notice of Loss Associate is the first point of contact for people reporting claims. The role establishes new Auto, Property, and Commercial claims by answering questions about the claims process and collecting incident details. The schedule is part time, with regular onsite attendance, weekday evening shifts, and two Saturdays per month.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
NJM - Trenton
Part time
R2008414
The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims.
Schedule (working 4 days per week): Monday-Friday (5:00PM - 9:00PM) and 2 Saturdays a month (8:30AM-4:30PM)
Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.
-
Receive initial reports of loss or damage from policyholders, claimants or other parties.
-
Accurately process information into the system for assignment to an adjuster.
-
Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps.
-
Determine appropriate coverage and complete necessary follow-ups in a timely manner.
-
Navigate systems with proficiency to access appropriate information to service callers.
-
Perform additional duties within the department, as needed.
Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.
-
Strong verbal and written communication skills
-
Ability to build rapport with customers and demonstrate empathy during what may be a stressful time
-
Excellent listening skills
-
Ability to navigate multiple programs simultaneously.
-
Accurate keyboarding and data entry skills
-
High School Diploma or GED
Starting Rate: $22
Part Time employees are eligible for Paid Sick Leave and PTO as well as state-mandated Leave policies. Employees may also be eligible for a discretionary bonus.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
What Makes NJM Different? The NJM team comprises talented people who do the right thing by our policyholders and each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends—all at the same time.
NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve.
We have been named a Forbes America’s Best-in-State Employer for five consecutive years.
Come join us! It’s time for you to make a difference on our remarkable team.
How this job compares
Set against the 33,012 open Customer Service jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This posting$22/hr
- New Jersey median$18–20/hr635 hourly ranges
- US median$18–23/hr16,436 hourly ranges
This rate, $22/hr, is 16% above the New Jersey median midpoint ($19/hr) — in the middle half of Customer Service hourly ranges in New Jersey.
- Openings
- Olive Jobs lists 873 open Customer Service jobs in New Jersey and 33,012 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in New Jersey
- Home Depot82 open
- Wells Fargo49 open
- Walgreens35 open
- Experience
- Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (8,584 postings).
- Education
- This posting asks for a high school diploma; 11,187 of the 33,012 open Customer Service jobs (34%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
Prepare for this role
You've read the whole posting — now see how you match it.
