Program Consultant 1

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Job Title: Program Consultant 1Agency: Department of Human Services Job Requisition ID: JR0000007080Shift: Day (United States of America)Compensation Details: $44,998.81 TO $59,143.36 Job Description: Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Program Consultant 1, this position will report to the Parental Accountability Supervisor.

This position is located in Atlanta, GA (Fulton County)

What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s). Under supervision, assists in the planning, coordination, organization and assessment of the development and implementation of a functional program including program evaluation, and program management. Learns to oversee, develops, and implements policy, procedures and processes. Performs complex and comprehensive research.

Job Description (General Summary): DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Role and Responsibilities:

• Works closely with the Performance Management Section to ensure that the Parental Accountability Court Program’s core work and activities follow procedures and ensures that the coordinators’ individual and team goals are met and exceeded in support of department and agency goals and objectives.
• Interacts with other agencies, the judiciary, local government and the local media to promote the Parental Accountability Court Program.
• Works In collaboration with legal system to ensure safety and achieve desired outcomes.
• Performs other professional responsibilities as assigned.
• Collects and analyzes data to identify problems, draw a hypothesis and solve problems. Serves as the data steward for the PAC program - This includes providing monthly data reports as needed, working with DCSS systems for resolutions, data cleaning and reporting on performance indicators, and other duties as assigned.
• Supervises and plans work of assigned staff & court functions, which includes all HR related tasks (approval of leave, time, and travel).
• Applies interpersonal and communication skills.
• Applies problem solving, analytical, computer, research, and documentation skills.
• Participates in organizing and structuring evaluation activities.
• Serves as subject matter expert.

Core Competencies:

• Evidence of exceptional critical thinking skills, good judgment and decision-making abilities to monitor and manage a caseload to ensure that child support obligations are met.
• Ability to use customer service skills to include active listening and negotiation ability.
• Excellent oral, written, presentation and interpersonal communication skills.
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.

Preferred Skills/Qualifications

• Bachelor's degree in a related field from an accredited college or university AND One year of related experience

OR

• Completion of an apprenticeship/internship that sufficiently supplied experience to understand the basic principles relevant to the major duties of the position.

OR

• Any other combination of education and professional experience that provides the requisite knowledge, skills and abilities to successfully perform the job.

Additional Information: For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov Employment Information:

• DHS is an equal opportunity employer.

• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.

• If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [email protected].

• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).

• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.

• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications: High school diploma/GED and one (1) year of job-related experience or completion of an apprenticeship/internship that sufficiently supplied experience to understand the basic principles relevant to the major duties of the position or any other combination of education and professional experience that provides the requisite knowledge, skills and abilities to successfully perform the job. Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.