Aftermarket Account Manger

Job Title: Aftermarket Account Manager

Job Description

The Aftermarket Account Manager serves as the primary point of contact for customers who require service and support for specialized industrial equipment. This role manages aftermarket service projects from initiation through completion, coordinating internal resources, supporting field service activities, and building strong, long-term customer relationships. The position blends project management, technical support, and account management to deliver exceptional customer service while ensuring all service projects are completed accurately, efficiently, and in line with customer expectations.

Responsibilities

• Create, document, and manage both field and in-house service projects from start to finish.

• Coordinate service activities and provide timely, clear project updates to internal stakeholders and external customers.

• Collect, review, and submit field service documentation to support accurate and timely invoicing.

• Provide technical and service support to customers, distributors, and end users via phone and email.

• Collect, analyze, and present service data, operating trends, and written reports to support decision-making and continuous improvement.

• Support field service technicians during onsite repairs by coordinating parts, technical information, customer communication, and logistics.

• Review operating data, service history, alarm history, and machine performance to help diagnose equipment issues and develop service recommendations.

• Collaborate with Engineering, Parts, Sales, Accounting, Production, and Service departments to ensure customer requests are handled efficiently and effectively.

• Prepare accurate parts and service quotations that align with customer needs and company standards.

• Develop and maintain strong customer relationships by serving as the primary point of contact throughout the service process.

• Assist in resolving customer concerns while identifying opportunities to improve service quality and increase customer satisfaction.

• Direct non-aftermarket requests to the appropriate internal departments to ensure prompt and proper handling.

• Continuously develop expertise in the companys equipment, products, and internal processes to enhance service capabilities and customer support.

Essential Skills

• Demonstrated customer service skills with a strong focus on responsiveness and relationship building.

• Strong verbal and written communication skills, with the ability to explain technical information clearly to diverse audiences.

• Ability to troubleshoot technical issues for customers and guide them through problem-solving steps.

• Experience or aptitude in project management, including organizing tasks, managing timelines, and coordinating resources.

• Account management capabilities, including maintaining ongoing customer relationships and managing multiple accounts concurrently.

• Comfort working with industrial equipment or in an industrial environment, with an understanding of basic technical concepts.

• Solid interpersonal skills, with the ability to collaborate effectively across cross-functional teams.

• Technical sales or sales support experience, or the ability to support sales activities related to aftermarket services and parts.

Additional Skills & Qualifications

• Background in mechanical engineering is a plus, particularly for candidates seeking to grow their technical expertise.

• Mechanical hands-on experience with equipment, tools, or machinery is highly desirable.

• Experience in report writing, including the ability to compile and present service data and operating trends.

• Interest in developing a career as an entry-level engineer within a service-oriented, customer-focused environment.

• Strong organizational skills and attention to detail when documenting service activities and preparing quotations.

• Ability to learn and master the companys equipment, products, and internal systems over time.

Work Environment

This is a fully on-site position based at a facility in Independence, KY, with standard hours of 8:00 a.m. to 5:00 p.m., Monday through Friday. The role operates in an industrial equipment environment, supporting both office-based coordination and field service activities. Employees work closely with engineering, parts, sales, accounting, production, and service teams in a collaborative culture that values professional growth and customer focus. The organization offers a commission structure, strong benefits, and bonus opportunities, and is known for its positive work culture and emphasis on developing entry-level engineers into well-rounded professionals.

Job Type & Location

This is a Contract to Hire position based out of Independence, KY.

Pay and Benefits

The pay range for this position is $33.65 - $38.46/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Independence, KY.

Application Deadline

This position is anticipated to close on Nov 25, 2026.

Workplace Type

This is a fully onsite position in Independence,KY.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.