Player Rewards Supervisor, Mardi Gras Casino
Cross Lanes, WVFull-time$17/hrSeen 2w agoSeen in employer's feed 6 days ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
Delaware North Gaming is hiring a full-time Player Rewards Supervisor at Mardi Gras Casino in Cross Lanes, West Virginia. The supervisor oversees operations and ensures guest needs are met positively. The role includes implementing promotions, resolving guest issues, maintaining materials and confidential records, and training and scheduling team members. A high school diploma or GED and at least two years of supervisory experience in guest service are required.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
The opportunity
Delaware North Gaming is hiring a full-time Player Rewards Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As a Player Rewards Supervisor, you will be responsible for overseeing operations and ensuring that guest needs are being met in a positive manner.
If you are looking for a role offering teamwork, excitement, and career growth, apply now.
Pay
$17.00 - $17.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .
What we offer
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
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Weekly pay
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Training and development opportunities
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Employee discounts
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Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
What will you do?
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Adhere to marketing plans and implement promotions and giveaways as directed
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Develop logs and maintain an efficient stock of materials necessary
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Investigate and resolve guest complaints and issues in a timely manner
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Maintain strict confidential guidelines concerning all guest interactions and records
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Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner
More about you
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High school diploma or GED required
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Minimum of 2 years of supervisory experience in the guest service field
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Experience in casino marketing systems preferred
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Must be able to obtain a state gaming license
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Working knowledge of Microsoft Office Suite
Physical requirements
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Ability to lift up to 30 pounds occasionally
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Able to stand for up to 8 hours a day
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Weekends, holidays, and swing shifts may be required
Shift details
Evenings
Split shift
Holidays
Every weekend
10hr shift
8hr shift
Who we are
Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
How this job compares
Set against the 1,188 open Guest Services jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This posting$17/hr
- US median$19–21/hr670 hourly ranges
This rate, $17/hr, is 15% below the US median midpoint ($20/hr) — in the middle half of Guest Services hourly ranges across the US.
- Openings
- Olive Jobs lists 1,188 open Guest Services jobs across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Marriott193 open
- Vail Resorts74 open
- Hilton72 open
- Experience
- This posting asks for at least 2 years of experience; Guest Services postings that state a minimum ask for 2 years at the median (335 postings).
- Education
- This posting asks for a high school diploma; 248 of the 1,188 open Guest Services jobs (21%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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