Central Scheduler

UPMC West Shore Cardiovascular is looking for a new Central Scheduler to join their close-knit team. Apply today!

Schedule: Monday - Friday. Hiring manager will touch base on shift times during interview. This employee should be located in Central PA because they will commute to the office located in Mechanicsburg, PA.

Purpose:

Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks.

Responsibilities:

• Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment.

• Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient's needs.

• Assists with contacting and rescheduling patients when providers schedules change.

• Actively practice behaviors associated with Service Excellence expectations.

• Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E.2.

• Be an ambassador for UPMC.

• Provide the best C.A.R.E.2 for our patients no matter what.

• Know and follow all organizational/departmental policies/procedures.

• Assume responsibility for personal development and education.

• Incorporate leading/evidence-based practice in quality/safety into everyday work.

• Commit to high quality, safe work; encourage others to have similar standards.

• Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events.

• Avoid shortcuts to ensure quality and safety measures are not circumvented.

• Encourage patient and family involvement in processes involving patient safety.

• Speak up with other service partners to ensure high quality and safety.

• Report serious events/incidents per policy.

• Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies

• Directs phone calls to proper destination or takes messages as needed.

• Create, maintain, and enter information into databases.

• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

• High school diploma or equivalent required.

• Two years experience working in a physicians office or medical field required.

• Associates degree required in lieu of experience.

• Experience in a telephone communication center preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran