Manager 2, Software Engineering - Virtual Expert Platform

Overview

Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumers, small business, and self-employed customers around the world the opportunity to prosper.

You will collaborate across multiple pods and cross-functional partners to align roadmaps, resolve dependencies, and ship customer-driven solutions that reduce friction in how small businesses get paid across every channel.

Join the Virtual Expert Platform (VEP) team as a Senior Manager for Assisted Services. The team builds and manages the platform and services that connect customers with experts across TurboTax, QuickBooks, and Credit Karma. They make getting help simple, fast, and reliable for consumers and small businesses, no matter how or where customers choose to engage an expert.

We love engineering leaders who build strong teams, are unafraid of complex distributed-systems and payments challenges, communicate clearly with stakeholders, and care as much about operational excellence as they do about the customer experience.

You'll be expected to lead as an AI-native leader: partnering with platform teams to drive adoption of Intuit's AI/GenAI paved roads, embedding AI into how your teams build and ship, and contributing improvements back to shared platforms so the rest of the engineering organization benefits from what your teams learn.

Responsibilities

• Lead, grow, and develop a team of software engineers building and operating the Virtual Expert Platform and assisted services experiences and APIs, ensuring high engineering standards and strong delivery execution.

• Own delivery of customer-driven assisted services capabilities and the expert engagement journey that work consistently across TurboTax, QuickBooks, and Credit Karma while solving for each product’s constraints (latency, expert availability, session continuity, regulatory requirements).

• Create a shared vision and build and maintain strong cross-functional relationships and alignment with partners across the business (e.g., Product Management, Program Management, Operations, and Engineering Managers across the org).

• Inspire others through action, creating a spirit of collaboration for the benefit of our customers; bring out the best ideas from the best engineers by empowering them and leading by example.

• Champion engineering best practices - code quality, testing, and architecture reviews while staying hands-on enough to guide technical decisions and unblock the team.

• Drive AI-Native Engineering: Lead the adoption of GenAI platforms and AI-assisted workflows within your teams to accelerate delivery, optimize code quality, and build intelligent, agentic service experiences directly into the Assisted Services platform.

• Scale and Direct Multi-Pod Teams: Lead, structure, and scale a large engineering organization (across multiple pods, tech leads, and geographically distributed sites including matrixed teams), fostering operational excellence, team health, and high execution standards.

Qualifications

• 4+ years of experience as a people manager or established technical leader of software engineering teams that have delivered customer-facing or compliance-critical software products.

• 8-12+ years of hands-on software development experience, with a track record of building reliable, scalable experiences and services; experience in marketplace, expert-network, customer support, or other regulated/compliance-driven domains is a strong plus.

• Demonstrated ability to lead through ambiguity, empower engineers, and cultivate a strong team culture while managing multiple concurrent workstreams and deadlines.

• Expertise in the Software design/architecture process.

• Hands-on experience while managing.

• Experience with Frontend and Backend technologies

• Experience with Agile development and methodologies and SaaS technologies.

• Possesses strong verbal and written communication skills.

• Preferably - experience working with global teams, including matrixed and multi-site organizations.

• Deep Platform Domain Expertise: Proven experience building and operating high-availability, fault-tolerant platforms in real-time service delivery, workflow orchestration, or tax and financial compliance ecosystems where data integrity, service continuity, and customer trust are non-negotiable.

• Team Leadership: Demonstrated success managing large engineering organizations (including managing team/tech leads) through complex, multi-system initiatives.

• Experience leading mission teams and forward deployed engineers to support platform growth, capability investments, and integrations into established products.

• AI-First Mindset & Execution: Practical experience leveraging AI technologies (e.g., LLM integrations, agentic workflows, AI-driven development tools, automated testing models) to drive engineering efficiency and product innovation.

• Strong Technical Architecture Background: Deep technical grounding in distributed backend systems, microservices, and SaaS architecture, with the ability to participate in high-level system design and evaluate complex technical trade-offs.

• BSc/MSc in Computer Science or equivalent work-related experience.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:

San Diego $206,500 - $279,000

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.