Senior Operations Business Analyst
Newburyport, MAJobSeen 1w agoSeen in employer's feed 5 days ago
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Job overview
The Senior Operations Business Analyst will own the Epicor ERP environment and partner with Operations, Supply Chain, and shop floor teams to configure, test, and deploy systems supporting factory workflows. The role provides functional support, troubleshooting, reporting, training, and implementation assistance while translating operational needs into ERP configurations and automated workflows in an advanced manufacturing environment.
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Full job description
About the role As the Senior Operations Business Analyst, you?ll serve as the functional owner of our Epicor ERP environment, partnering with Operations, Supply Chain, and shop floor teams to configure, test, and deploy the Epicor modules that support production management, inventory control, supply chain, and shop floor workflows. You?ll translate day-to-day operational needs into effective ERP configurations, automated workflows, and reporting tools that give the business accurate, reliable data to work from. Working closely with Operations, IT, and shop floor leadership, you?ll provide day-to-day functional support, perform root-cause analysis on system issues, and handle user requests, while building and maintaining Business Activity Queries (BAQs), dashboards, and custom reports. You?ll also lead user training, create standard operating procedures, and support new software upgrades and implementations as our Epicor environment evolves. This is a hands-on, high-impact role for someone who wants to be the trusted Epicor expert connecting operations to the systems that run our factory floor, in a fast-paced advanced manufacturing environment. Key Responsibilities: System Configuration: Configure, test, and deploy Epicor modules for production management, inventory control, supply chain, and shop floor workflows. Process Optimization: Analyze current operational procedures and translate business needs into effective ERP configurations and automated workflows. Troubleshooting & Support: Provide day-to-day functional support, perform root-cause analysis for system issues, and handle user requests. Data & Reporting: Build and maintain Business Activity Queries (BAQs), dashboards, and custom reports. Training & Onboarding: Deliver user training, create standard operating procedures, and assist with new software upgrades and implementations. Qualifications: Experience: 5 to 8+ years of hands-on functional experience with Epicor ERP Kinetic, SAP ECC or SAP S/4 HANA. Domain Knowledge: Strong understanding of manufacturing, distribution, MRP (Material Requirements Planning), and MES (Manufacturing Execution Systems), with functional knowledge of materials management and production planning. Technical Skills: Familiarity with Business Activity Queries (BAQs), Business Process Management (BPM) tools, and basic SQL. Soft Skills: Strong client-facing communication, requirement-gathering abilities, and project management skills. Benefits: Medical, dental, vision, and life insurance are available to you starting on your first day of employment. Generous time off package, including vacation PTO, sick PTO, and 14 company-paid holidays. 401(k) with company match and stock options.
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