FANS Patient Services Manager

Employment Type: Full timeShift: Rotating Shift Description: Purpose Accountable for leading, guiding, & directing Trinity Health ministry area functional responsibilities. Enable ministry level strategy to address internal or external business & regulatory issues; provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business; Collaborate with System Services Functional Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations. Maintaining awareness of new industry developments & standards.  Provides decision support, operations &/or optimization leadership focus. Essential Functions Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Leadership

• Providing advice, guidance & leadership to region & ministry leaders in developing strategies & in the achievement of performance goals.

• Enable Collaboration across & within System Services area, Regions & Ministries to ensure consistency & integration of strategy & operations Direction & Growth

• Providing advice, guidance & leadership to System Services area, Regions & Ministries.

• Leading standardization/systemness & optimization of policy, process, methodology, establishing a national community of practice

• Oversee Vendor/Contract Labor Management including centralizing strategy & optimizing spend Strategic Support & Accountability

• Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives

• Responsible for supporting regional efforts to comply with functional area priorities

• Accountable for the selection, evaluation & overall success of the functional leadership teams

• Organization-wide focal point for establishing functional strategies & governance over financials & staffing

• Accountable for communication between System Services area, Region & Ministry leaders Operational Delivery

• Responsible for measuring & reporting KPIs/metrics & value delivery

• Providing advice, guidance & leadership for the colleague life cycle Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Minimum Qualifications HS Diploma or equivalency required. Minimum of three years progressive experience in the field of healthcare foodservice management or an equivalent combination of education and work experience such as Certified Dietary Manager certification (CDM) and at least 5 years progressive supervisory/ management experience.

Additional Qualifications (Nice to have): BA or BS degree preferred in institutional management, dietetics or equivalent degree Registered Dietitian preferred Physical & Mental Requirements & Working Conditions (General Summary)

Direct Healthcare Services / Indirect Healthcare / Support Services:

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional

• Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).      Occasional

• Exposure to or subject to noise, infectious waste, diseases & conditions.     Occasional

• Exposure to interruptions, shifting priorities & stressful situations.      Frequent

• Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.  Continuous

• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.     Continuous

• Perform manual dexterity activities & / or grasping / handling.     Occasional

• Ability to climb, kneel, crouch & / or operate foot controls.     Occasional

• Use a computer / other technology.     Continuous

• Sit with the ability to vary / adjust physical position or activity.     Continuous

• Maintain a safe working environment & use available personal protective equipment (PPE) Continuous

• Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines.  Continuous

• Ability to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.     Continuous

• Lift a maximum of 30 pounds unassisted.     Frequent

• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.     Frequent

• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

• Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions.     Continuous

• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).     Continuous

Indirect Healthcare / Support Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.     Frequent

• Lift a maximum of 30 pounds unassisted.     Occasional

• Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional

• Encounter a clinical / patient facing / hands on interactive work environment.     Occasional

• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

• Work outdoors with variable external environmental conditions.      Occasional

Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.