Customer Success Manager, Pro (US/UK)
Remote · USFull-timePosted todayStill listed today
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At a glance
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Job overview
Reacher is hiring a Customer Success Manager to manage Pro package clients from onboarding through renewal. The role focuses on adoption, retention, account growth, and customer feedback, with responsibilities spanning onboarding, account health, billing recovery, product requests, and sales demos. The successful candidate has at least three years of relevant experience and hands-on TikTok Shop knowledge; agency experience is preferred.
Skills & qualifications
Skills
Qualifications
Full job description
The Role We're hiring another Customer Success Manager to own a book of business across our Pro package clients. You'll be the main point of contact for your accounts from onboarding through renewal, responsible for adoption, retention, and growth. This is a high-ownership role, so you'll touch everything from day-one onboarding to churn saves to surfacing product gaps back to the team. What You'll Do
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Own onboarding for new subscribers, getting accounts to first value fast (creator search, outreach setup, Spark Codes, GMV tracking, campaigns) and running a structured onboarding sequence over the first 60 days
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Manage a portfolio of brand and agency accounts, running regular check-ins and walkthroughs to drive adoption and expansion
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Monitor account health and act on churn signals before they become cancellations, including win-back and retention outreach on at-risk accounts
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Run failed payment recovery and billing follow-up to protect MRR
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Pull and interpret usage and subscription data to prioritize where to spend your time, and report on your book's health
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Capture customer feedback and feature requests, turn them into clear product asks, and track them through to resolution
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Support Reacher Plus clients where managed service and software overlap
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Keep account context, notes, and next steps clean and current
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Join demo calls as the platform expert with the sales team whenever needed
You'll Be Successful If You
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Have 3+ years of experience in customer success, account management, or a client-facing role
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Have hands-on knowledge of TikTok Shop, including strategy, affiliate programs, and automation tools; agency background preferred
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Are a strong communicator who can build rapport quickly and maintain trust over time
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Are comfortable managing clients
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Are highly organized with a bias toward follow-through and accountability
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Thrive in fast-paced startup environments where speed and scrappiness are key
How this job compares
Set against the 1,055 open Customer Success Manager jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This postingNot listed
- US median$105–170K/yr783 salary ranges
- Openings
- Olive Jobs lists 1,055 open Customer Success Manager jobs across the US. 18% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Oracle63 open
- PwC53 open
- Akamai Technologies, Inc.37 open
- Experience
- This posting asks for at least 3 years of experience; Customer Success Manager postings that state a minimum ask for 5 years at the median (835 postings).
- Education
- 236 of the 1,055 open Customer Success Manager jobs (22%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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