Field Service Analyst
JBPHH, HIJobSeen 1 day agoSeen in employer's feed 1 day ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
SHINE Systems seeks an experienced operations and intelligence professional to support users of software such as Gotham. The Field Service Analyst will troubleshoot technical issues, develop use cases, train users, and work with analysts on complex problems. The role may involve collaboration with users worldwide and providing feedback on software enhancements. An interim secret or higher clearance is required.
Skills & qualifications
Skills
Qualifications
Full job description
Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.Job Requirements:
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Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
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Training experience (Classroom or Deskside)
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Proficiency in troubleshooting technical issues
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Strong understanding of DoD, Intelligence, or Law Enforcement missions
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Interim secret or above clearance is REQUIRED
Desired Qualifications:
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Real world experience supporting intelligence or operations
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Familiarity with Gaia or Foundry
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Experience training other intelligence or operations software
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Excellent communication skills
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Travel independently, both CONUS and OCONUS, as required
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Technical knowledge, including working familiarity with languages such as Python, Java or HTML.
SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
How this job compares
Set against the 777 open Intelligence Analyst jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- US median$92–150K/yr586 salary ranges
- Openings
- Olive Jobs lists 17 open Intelligence Analyst jobs in Hawaii and 777 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Amentum64 open
- CACI International59 open
- General Dynamics Information Technology44 open
- Experience
- Intelligence Analyst postings that state a minimum ask for 5 years of experience at the median; the middle half ask for 3 to 8 years (654 postings).
- Education
- 221 of the 777 open Intelligence Analyst jobs (28%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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