Claims Shared Services Support II
Remote · USFull-time$20.38–28.03/hrSeen 1w agoSeen in employer's feed today
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At a glance
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Job overview
Zurich is hiring a Claims Shared Services Support II to provide administrative support to market-facing and shared services colleagues across its Claims organization. The role handles customer inquiries, assigned work, first-level problem resolution, policy-information research, and document retrieval, while identifying process improvements. The schedule is an 8-hour shift between 7:00 AM and 7:00 PM Central Time, Monday through Friday.
Skills & qualifications
Skills
Qualifications
Full job description
Claims Shared Services Support II
137878
Zurich is currently looking for Claims Shared Services Support II to work remotely. In this role you will provide a wide variety of administrative tasks for our market facing and shared services team members across the Claims organization. You will be expected to effectively collaborate with colleagues and customers to efficiently deliver high-quality and timely administrative support for assigned tasks and offer process improvement opportunities. Candidates will work an 8-hour shift between the operating hours of 7:00 AM to 7:00 PM M-F (Central Standard Time).
In this role you will be responsible for:
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Respond to internal and external customer inquiries quickly, accurately and in a professional manner
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Complete assigned work within established standards for timeliness and quality
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Offer first level problem resolution to colleagues and customers and escalate inquiries appropriately
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Apply knowledge of administrative best practices and workflow procedures to assigned tasks
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Identify and independently resolve problems by referring to procedural documentation and reference materials
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Offer process improvements ideas
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Handle further administrative projects as assigned
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Research database for policy information; document retrieval
Basic Qualifications:
- High School Diploma or Equivalent and 3 or more years of experience in the Clerical or Office area
OR
- Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Clerical or Office area
Preferred Qualifications:
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Strong Microsoft Office
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Strong customer service skills
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Strong interpersonal skills
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.
The pay range shown is a national average and may vary by location. The proposedSalary range for this position is $20.38-$28.03, with short-term incentive bonus eligibility set at 5%.
We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here (https://www.zurichna.com/careers/benefits) .]
Why Zurich?
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.
Join us for a brighter future—for yourself and our customers.
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Zurich complies with 18 U.S. Code § 1033.
Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location(s): AM - Washington St Virt. Office, AM - Arizona Virtual Office, AM - California Virtual Office, AM - Wisconsin Virtual Office, AM - Colorado Virtual Office, AM - Idaho Virtual Office, AM - South Dakota Virtual Office, AM - Utah Virtual Office, AM - New Mexico Virtual Office, AM - North Dakota Virtual Office
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-MM1 #LI-REMOTE
EOE Disability / Veterans
How this job compares
Set against the 5,246 open Administrative Support jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This posting$20.38–28.03/hr
- US median$19–27/hr1,724 hourly ranges
This range's midpoint, $24.21/hr, is 10% above the US median midpoint ($22/hr) — in the middle half of Administrative Support hourly ranges across the US.
- Openings
- Olive Jobs lists 5,246 open Administrative Support jobs across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- H&R Block1,375 open
- Edward Jones292 open
- UNIVERSITY OF TEXAS AT AUSTIN127 open
- Experience
- Administrative Support postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 3 years (2,056 postings).
- Education
- 146 of the 5,246 open Administrative Support jobs (3%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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