Print Services Coordinator (REMOTE)

Job Description

We are seeking a customer-focused professional to support Managed Print Services (MPS) operations for enterprise customers. This role serves as a key point of contact for print-related service requests, asset management activities, supply ordering, and operational support.

The ideal candidate has experience in Managed Print Services, IT service management, customer operations, or technology support environments. This is not a hands-on technical support or break/fix role. Instead, the position focuses on coordinating service delivery, managing device assets, handling customer requests, and ensuring a high level of customer satisfaction.

Experience working with print fleets, service vendors, asset management systems, or managed services environments is highly preferred.

-Serve as a primary point of contact for customer requests related to print services and device management. -Maintain a high level of customer satisfaction by understanding customer needs and ensuring timely resolution of requests. -Manage asset information, device records, and inventory within the organization's asset management platform. -Coordinate printer moves, adds, changes, and decommissioning activities. -Process supply orders and ensure customers receive necessary printer consumables. -Escalate hardware break/fix issues to the appropriate service provider or support organization. -Track service requests and follow through to completion while providing status updates to customers. -Assist with billing, invoicing, reporting, and administrative activities related to print services. -Identify service issues, trends, or opportunities for operational improvement. -Work closely with customers, vendors, service providers, and internal stakeholders to ensure successful service delivery. -Maintain accurate documentation and records within company systems and processes.

Skills and Requirements

2+ years of experience in: -Managed Services -Managed Print Services (MPS) -Asset Management -IT Service Management (ITSM) -Customer Operations -Service Delivery Coordination

-Strong customer service and relationship management skills. -Experience managing multiple requests and priorities in a fast-paced environment. -Strong organizational and problem-solving abilities. -Excellent verbal and written communication skills. -Ability to work independently with minimal supervision. -Experience working with ticketing, asset management, service management, or operational support systems. -Managed Print Services (MPS) experience. -Experience supporting enterprise print environments. -Familiarity with printer fleet management concepts. -ITSM background and understanding of service delivery processes. -Experience working with asset lifecycle management. -Exposure to billing, invoicing, procurement, or supply management processes. -Experience coordinating third-party service vendors.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].