Director, Project Management & Resource Operations

Summary The Director, Project Management and Resource Operations provides strategic leadership for the Project Management Office and Resource Management Office supporting Logicalis Professional Services. This role is accountable for building a scalable delivery operating model that improves project predictability, customer experience, portfolio visibility, financial performance, and resource utilization. This leader ensures customer commitments are delivered on time, within scope, and aligned to expected business outcomes. The Director drives delivery governance, portfolio health, resource orchestration, risk management, and continuous improvement across complex professional services engagements. The role uses data, automation, and AI-enabled capabilities to improve decision-making, identify risks earlier, reduce administrative burden, protect project margin, and enable proactive business leadership. As a senior Services leader, this position serves as the executive escalation point for significant delivery, customer, financial, and resource risks. The Director partners closely with Professional Services, sales, finance, practice leadership, delivery teams, and customer stakeholders to ensure consistent execution, stronger accountability, and a more scalable, customer-obsessed delivery model. Essential Duties and Responsibilities PMO and RMO Leadership * Leads the integrated PMO and RMO operating model, including project intake, project manager assignment, resource qualification and scheduling, subcontractor coordination, project governance, financial oversight, and project closure. * Establishes clear decision rights, standards, and accountability across PMO, RMO, Engagement Managers, practice leaders, sales, finance, delivery teams, partners, and customer stakeholders. * Builds forward-looking capacity and demand management capabilities using backlog, pipeline, resource availability, skills, utilization, and third-party capacity data. * Ensures projects are assigned the appropriate project leadership and technical resources based on customer needs, required skills, delivery complexity, availability, location, and financial considerations. Delivery Governance and Portfolio Management * Defines and maintains a scalable project delivery framework with differentiated governance based on engagement value, risk, complexity, customer impact, delivery model, and contractual exposure. * Owns portfolio health reporting and executive governance, connecting delivery, financial, customer, schedule, scope, resource, and quality indicators. * Establishes thresholds and operating mechanisms for escalation, recovery planning, executive sponsorship, corrective action, and closure. * Leads project recovery efforts for high-risk or strategically important engagements and ensure corrective actions have accountable owners, dates, and measurable outcomes. * Governs delivery involving strategic vendors, subcontractors, and acquired organizations. * Ensures consistent application of the PMO operating framework while simplifying requirements where additional rigor does not improve customer or business outcomes. Customer Experience and Executive Engagement * Establishes customer experience standards across project initiation, planning, execution, escalation, communication, transition, and closure. * Ensures project managers provide proactive, transparent, and outcome-oriented customer communication. * Uses customer feedback, CSAT,