Desktop Support
Part-timeShiloh, ILPart-timeSeen todaySeen in employer's feed today
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Job overview
Auffenberg Dealer Group is seeking an entry-level Help Desk Support team member to support employees across its dealership locations. The role offers hands-on IT support experience and development of troubleshooting skills, with guidance from the IT team. College students interested in professional IT support experience are encouraged to apply. The schedule is 28 hours per week and includes every other Saturday.
Skills & qualifications
Skills
Full job description
Entry-Level IT Help Desk Support Auffenberg Dealer Group Location: O’Fallon, IL 62269 Job Type: Part-time, 28 hours per week Schedule: Six-hour shifts on Monday, Tuesday, Thursday, and Friday, plus a four-hour shift on alternating Wednesdays or Saturdays. Wednesday is off during Saturday workweeks. Are you interested in starting your career in IT? Auffenberg Dealer Group is seeking a dependable, customer-focused individual to join our IT department in an entry-level Help Desk Support role. With multiple dealership locations throughout Illinois, our team supports the technology employees rely on every day. This position is a great opportunity to apply your foundational IT knowledge, gain hands-on experience, and develop your troubleshooting skills. College students interested in gaining professional IT support experience are encouraged to apply. A proactive attitude, willingness to ask questions, and enthusiasm for learning are essential. Responsibilities * Provide friendly, professional technical support to employees in person and remotely. * Troubleshoot common computer, software, printer, and network connectivity issues, with guidance from the IT team as needed. * Document support requests, troubleshooting steps, and resolutions in the IT help desk system. * Assist with creating and disabling user accounts in Active Directory, following established procedures. * Set up, configure, install, and replace computers, monitors, printers, and other peripheral equipment. * Deliver and replace printer cartridges. * Communicate clearly with employees about their support requests and follow up as needed. * Recognize when an issue requires additional assistance and escalate it to the appropriate IT team member. Qualifications * Basic understanding of Windows computers, common business applications, and computer hardware. * Familiarity with basic network connectivity and printer troubleshooting; classroom, lab, or personal project experience is welcome. * Strong customer service skills and the ability to explain technical information in clear, approachable terms. * Ability to stay organized, follow instructions, and work independently while knowing when to ask for help. * A proactive attitude and a strong interest in learning. * Ability to lift and carry equipment weighing up to 50 pounds. * Availability to work 28 hours per week, including every other Saturday, with Wednesday off during Saturday workweeks. If you enjoy helping others, solving problems, and learning new technology, we encourage you to apply.
How this job compares
Set against the 2,781 open IT Support jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This postingNot listed
- Illinois median$74–95K/yr27 salary ranges
- Illinois median$25–30/hr31 hourly ranges
- Openings
- Olive Jobs lists 69 open IT Support jobs in Illinois and 2,781 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Illinois
- TEKsystems8 open
- CGS Federal7 open
- Wipfli Advisory LLC5 open
- Experience
- IT Support postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 4 years (1,919 postings).
- Education
- 277 of the 2,781 open IT Support jobs (10%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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