Service Desk Representative (Greeter)

Employer: Dow Credit Union Location: Midland, Michigan Job Type: Full-Time Compensation: Starting at $15.50 per hour, plus quarterly and annual incentives ## About Dow Credit Union In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 81,000 members and have over $2.3 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members. In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay, excellent benefits, and a positive work culture. We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer. ## Position Summary Dow Credit Union is seeking a full-time Service Desk Representative (Greeter) to serve as the first point of contact for members and visitors. As the first point of contact for members and visitors, the Service Desk Representative serves as a welcoming guide, ensuring every interaction is professional, positive, and helpful. This role is essential in creating an exceptional experience by connecting visitors to the right team members or departments to assist with financial questions, transactions, and goals. The Service Desk Representative plays an important role in maintaining a welcoming, organized, and safe environment while providing exceptional customer service and administrative support. ## Essential Duties and Responsibilities ### Member and Visitor Services - Greet and engage members and visitors with a professional and friendly demeanor. - Ensure visitors are connected to the appropriate person or department. - Keep members and visitors informed about wait times and available service options. - Assist members with basic services such as ATM transactions, coin machine operations, and general inquiries. - Provide a positive and helpful experience for members, employees, and visitors. ### Communication and Customer Support - Communicate effectively through multiple channels, including face-to-face interactions, email, telephone, written correspondence, and video. - Assist members and visitors with general questions and direct more complex inquiries to the appropriate department. - Maintain a professional and courteous demeanor during all interactions. - Help ensure member and visitor needs are addressed in a timely and efficient manner. ### Administrative Responsibilities - Perform administrative tasks, including maintaining reports, sorting mail, and handling member documents. - Assist with general office support functions as needed. - Maintain accuracy and confidentiality when handling member information and documentation. - Utilize office equipment, including computers, multi-line telephone systems, and scanners. ### Emergency Response and Safety