Critical Time Intervention Peer Case Manager (Ontario County)
Canandaigua, NY · HybridFull-time$23–24.52/hrSeen todaySeen in employer's feed today
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Job overview
The Critical Time Intervention Peer Case Manager provides care management and service coordination to CTI enrollees with severe mental illness and a history of homelessness during transitions from hospital to community care. The role uses lived experience to support recovery goals and address medical and rehabilitative needs within scope of practice. The position covers seven counties and follows a hybrid work model, with weekday hours, one late shift weekly, and some evening on-call responsibilities.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Overview
To support the Mission of Helio Health, Inc., theCTI Peer Case Manager will provide comprehensive care management and coordination of services to Critical Time Intervention (CTI) program enrollees. The CTI model is a time-limited form of case management that focuses on helping people with severe mental illness (SMI) and a history of homelessness during a “critical time” transitional period in their lives. CTI is designed specifically to enhance the continuity of care during transition from hospital to community care.
CTI Peer Case Manager:
Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. To support the mission of Helio Health, the Critical Time Intervention Peer Case Manager acts as a care manager with lived experience, but in addition to Care Management tasks, they resolve medical and rehabilitative needs, when within scope of practice, that impact the individual's ability to meet recovery goals.
The Peer Case Manager will work on a Full-Time basis and using a hybrid work model and will cover services in the following counties: Ontario, Seneca, Yates, Steuben, Schuyler, Tompkins and Chemung counties.
The schedule isMonday-Friday, 8:00am-4:30pm,withone late shift per week(12pm-8:30pm), andsome evening on callresponsibilities.
Pay Rate:$23.00-$24.52 per hour
In addition to Helio Health’s comprehensive benefits package, Full-Time hires for this position are eligible for aSign-On Incentivebetween $1,500- $3,000depending on licensure!
Responsibilities
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Carry a primary caseload providing CTI services.
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Develop person-centered care plan.
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Share knowledge of and provide linkage to resources.
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Engage individuals in skill building.
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Offer crisis management.
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Collaborate with other community providers.
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Assist individuals in navigating complex systems.
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Work with service recipients’ informal supports.
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Other duties as assigned by supervisor.
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Qualifications
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High school diploma or equivalency.
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NY State Certified Peer Specialist Certification highly desired.
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6 months of Health or Human Service experience with severe mental illness and substance use preferred.
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Case Management experience is highly desired.
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An individual does not need to be in recovery themself but must be able to confer empathy through lived experiences such as family and/or close friends (each peer specialist self-defines his or her "peer-ness").
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Must have a valid NYS driver’s license.
Our Comprehensive Employee Benefits Package Includes:
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Health insurance including dental and vision for employees and families.
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Paid Vacation and Sick leave - No Waiting Period for accruals.
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Paid holidays, including a floating birthday holiday.
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401(k) plan with up to 5% company match.
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Company paid short-term disability insurance.
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Company sponsored life insurance.
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Employee Assistance Program (EAP).
Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.
Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.
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Job LocationsUS-NY-Canandaigua
Category Case/Care Management
Position Type Full-Time
Work Arrangement Onsite
ID 2026-7491
How this job compares
Set against the 3,186 open Case Management jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This posting$23–24.52/hr
- New York median$24–26/hr194 hourly ranges
- US median$25–37/hr1,171 hourly ranges
This range's midpoint, $23.76/hr, is 6% below the New York median midpoint ($25/hr) — in the middle half of Case Management hourly ranges in New York.
- Openings
- Olive Jobs lists 477 open Case Management jobs in New York and 3,186 across the US. 6% of them nationwide are listed as remote or flexible.
- Hiring the most in New York
- Acacia Network36 open
- Breaking Ground21 open
- UnitedHealth Group18 open
- Experience
- Case Management postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 3 years (2,238 postings).
- Education
- This posting asks for a high school diploma; 1,125 of the 3,186 open Case Management jobs (35%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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