Collections Specialist

Description We are looking for a Collections Specialist to support receivables and payment recovery efforts for a manufacturing organization in Victor, New York. This Long-term Contract position focuses on managing commercial and consumer collection activities, resolving past-due accounts, and helping maintain healthy cash flow through effective customer outreach. The ideal candidate brings a strong understanding of credit and collection practices, billing follow-up, and account resolution while maintaining a high level of customer service.

Responsibilities:

• Contact commercial and consumer customers regarding outstanding balances and guide them through payment resolution options.

• Review aging reports and account histories to prioritize collection efforts and follow up on delinquent invoices.

• Investigate billing questions, payment discrepancies, and account issues to support timely collections.

• Document collection activity, payment commitments, and account status updates accurately within internal records.

• Partner with billing, credit, and customer service teams to address disputes and remove barriers to payment.

• Monitor customer accounts for risk indicators and escalate unresolved or high-priority items when appropriate.

• Support ongoing collection processes by maintaining organized records and adhering to established procedures. Requirements • Experience handling both commercial and consumer collections.

• Working knowledge of credit and receivables collection practices.

• Ability to manage billing-related follow-up and resolve account discrepancies.

• Strong communication skills for customer outreach by phone and email.

• Detail-oriented approach to documenting account activity and payment arrangements.

• Proficiency with collection processes and account tracking systems.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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