Senior Director, Data Analytics

Senior Director, Data Analytics College Board - Operations Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes. Role Type: This is a full-time position About the Team College Board's Operations division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually. The Operations team is also leading exciting work to advance customer experience using innovative solutions, products, and technology to enhance the end-to-end delivery of digital assessments and all aspects of customer support. Within Operations, the Assessment Delivery Operations (ADO) team is responsible for the successful execution of digital assessments like the SAT and Advanced Placement examinations, working closely with partners across College Board, the education sector, and beyond to improve testing technologies, customer experience, and outcomes. ADO's analytics function powers this work with the data, insights, and decision support that drive efficiency, cost savings, and a stronger customer experience. About the Opportunity As the Senior Director, Data Analytics you will lead Operations analytics strategy, building and managing a team that will improve operational execution and reduce friction. This role and team is critical to advancing digital transformation at College Board and in the Ops division-building the team's predictive and decision-oriented analytics models including: forecasting, modeling, cost assessment, optimization, and decision support. As the leader of a high-performing analytics team, you will set the analytics strategy, define how work is prioritized and delivered, and ensure delivery of data products to support timely execution of various CB products. Working closely with the Executive Director of Customer, Program, Product & Performance Outcomes (C3PO) and partners across Operations, Product, Program, and Technology, you will embed analytics into operational decision-making, identify and address inefficiencies, develop experiments, and mature Operations' analytics function to champion College Board's mission. In this role, you will: Set vision and strategy (30%) Build the analytics team and strategy. Direct the building of forecasting, optimization, and decision support models to improve customer experience, execution, while reducing costs. Lead the team in driving analysis that surfaces more efficient operational models and translates findings into cost savings and process improvements. Guide the development of models to estimate the effect of a variety of policy changes. Mature Operations' role within College Board's data and analytics ecosystem, connecting the team's work to CB's strategic vision. Set the team's technical direction on modern analytic methods (e.g., AI-assisted coding or statistical modeling) and build the function's capability to scale ahead of where Operations will be in two to three years. Drive continuous improvement & innovation through cross-functional collaboration and influence (35%) Set the methodology, quality bar, and technical priorities for the team's predictive and optimization models, forecasts, and decision-support tools. Review outputs and steer direction to improve operational outcomes. Present strategic analytics insights to senior leadership in ways that shift operational decisions towards improved outcomes. Shape outcomes by embedding analytics into Product, Program, and Technology's operational priorities. Partner with Finance and Program to set budgetary assumptions, goals, cost drivers, and variance tracking. Lead and Manage the Analytics Team (35%) Hire, onboard, and lead a high-performing analytics team that is responsible for advanced forecasting, modeling, and data analytics. Build the function' future